Host / Hostess / Reception

Job Description

Job Description

Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Position Summary:  

Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. The Reception position is responsible for greeting guests with a warm welcome, guiding the guest safely into and throughout the venue, checking in reservations, seating guests within the venue to dine, and guiding guests through the fun and excitement of the Puttshack experience. Your energy and enthusiasm as you interact with our guests help set the tone for an amazing experience.

Schedule/Hours:

Our venues are open 7 days/week, typically from 11am-1am with some variations. While we will do our best to accommodate scheduling preferences, they may not always be guaranteed, and we value flexibility. All positions within our venue are variable schedules, meaning a typical work schedule may be anywhere between 15 and 30 hours on a weekly basis depending on business needs and individual availability.

Position Responsibilities may include, but not limited to:   

• Bring your 'A' Game each and every day
• Greet guests with positive energy and get them excited to play
• Assist with general cleanliness of the reception, cloakroom, and guest services area
• Assist guests with checking in their belongings to the cloakroom
• Assist guests with gameplay check in at the kiosks
• Guide guests to seating areas and deliver menus
• Answer questions and address any issues with a friendly demeanor
• Comply with all safety and sanitation guidelines and procedures
• Take direction and be a team player
• Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook
• Other projects or duties as assigned, including but not limited to side-work, opening, and closing duties.

Required Skills and Experience: 

• Must be 18+ years of age to apply
• Prior experience in hospitality, customer service, or related field
• High standards of guest service
• Good communication skills and ability to problem solve
• Friendly and upbeat demeanor when interacting with guests and team members
• Safely and effectively communicate in order to perform and follow job requirements

Physical Requirements:

• Ability to stand and walk for an entire shift and move safely through all areas of the venue, which may include stairs, uneven or slick surfaces
• Ability to move and lift up to 10 pounds frequently, and occasionally move and lift up to 30 pounds.
• Work in confined, crowded space with high noise levels and various temperature levels

We have a guest service mindset and treat our associates the same way, offering our eligible full-time associates:

• Competitive pay
• Health/dental/vision coverage
• 401(k) matching
• Life Insurance
• PTO
• Associate discounts - FREE mini golf and 50% off meals

Benefits eligibility and offerings may vary by location or position. Some of the above benefits are immediately available to our part-time or variable time associates, whereas others become available after completing initial employment periods. Please consult with the hiring team for more details.

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.