Healthcare Call Center Representative

Supporting healthcare programs remotely, the part-time Healthcare Call Center Representative will handle inbound inquiries, provide accurate information regarding healthcare benefits, and ensure a compassionate customer experience while working flexible daytime hours. Key responsibilities Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits and services Research and resolve inquiries efficiently while adhering to established procedures and compliance guidelines Document customer interactions clearly and accurately in multiple systems during live calls Required qualifications At least two years of customer service experience, preferably in a call center or high-volume environment Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center) Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously Clear and professional communication skills with the ability to manage challenging conversations calmly Self-motivated and dependable, with the ability to work independently in a remote setting