Strategic Account Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care. What you do at McKesson matters. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you.
The Strategic Account Manager will be the primary contact for strategic accounts and will provide value to these accounts participating in both Macro Helix and McKesson enterprise products and services. This Strategic Account Manager will serve as both the primary internal and external customer liaison, as the customer advocate, including monitoring, and supporting all activity through the appropriate part of our organization and broader McKesson enterprise.
Develop understanding of customer business and strategic needs and priorities
Develop and deliver effective quarterly business reviews (QBR) at all levels of the organization up to c-suite
Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit
Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contract expansion
Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal
Develop and implement client relationship management strategies
Identify opportunities in McKesson software and services by staying engaged with sales partners
Liaison and dynamic leader in partnering with sales, customer service, product, IT, finance and operations departments
Act as subject matter expert on the assigned customer portfolio
Manage special projects based on customer key initiatives
Maintain premier customer satisfaction measured through direct customer surveys
4-year degree in related field or equivalent experience.
2+ years of experience in customer service or account management.
~Proficient in CRM software such as SalesForce, Microsoft Office Suite of products (Office, Fabric, PowerApps, Power BI, Power Reports) and utilization of web-based training applications (WebEx, MS Teams, etc.)
~ Working knowledge of sales and contract lifecycle.
~ Working knowledge of software implementation.
~ Working knowledge of EDI and other interfacing/integration industry standards.
~ Working knowledge of data flows across various platforms, such as but not limited to: SFTP, Snowflake, secure email applications.
~ Working knowledge of the hospital revenue cycle.
~ Prior hospital and retail pharmacy operations knowledge.
~ 1+ years in compliance and government affairs preferred.
~ Working knowledge in data mining and analysis.
~ Proven ability to multi-task in a high-volume environment and effectively manage multiple priorities under tight deadlines and prioritize conflicting demands.
~ Handle incoming customer requests and ensure that issues are resolved both promptly and thoroughly.
~ Business acumen, sound decision making, analytical and organization skills in a fast paced environment; whilst managing complex client relationships.
~ Project and program management experience; knowledge of key concepts including implementation, phases, plans, deliverables, scope and tasks.
~ Determination for innovation within healthcare technology and dissatisfaction with status quo always seeking ways to improve and grow assigned accounts.
~ Able to travel 20% of national travel
Remote position
The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week , with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.
This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. 65,400 - $109,000 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io us at McKesson!