Technical Support Analyst
Cyber Resource
VSU - Technical Support Analyst 3 / IT Hardware Asset Analyst (811013)
Client: Virginia State University (VSU)
Job ID: 811013
Role: Technical Support Analyst 3 / IT Hardware Asset Analyst
Work Mode: 100% Onsite
Interview: Onsite Interview
Job Description
Virginia State University is seeking a Technical Support Analyst 3 / IT Hardware Asset Analyst to support IT asset management, hardware inventory, ITSM ticketing, asset lifecycle activities, and software license management.
Key Responsibilities
- Coordinate the transfer of IT assets between business units within 5 to 7 business days.
- Generate, distribute, and review weekly IT asset management reports.
- Complete ITSM tickets within 7 to 10 business days.
- Monitor the ITSM IT Asset Management queue on a daily basis.
- Update notes with clear and accurate information to ensure the lifecycle of the ticket is accurately captured.
- Correctly manage the ITAM queue.
- Assist with the Asset IMAC and PC Refresh process.
- Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department.
- Track and maintain copies of hardware warranties, maintenance agreements, and lease and vendor contracts, including contract expirations.
- Assist in tracking and maintaining software licenses.
- Perform periodic software audits of installs on desktops, servers, and network equipment.
- Assist in reconciling the software repository with the ISO Approval list on a semiannual basis.
Required Skills
Skill
Required / Desired
IT Asset Management
Required
2 Years
Hardware Inventory Management
Required
2 Years
ITSM/Ticketing System
Required
2 Years
Microsoft Excel
Required
2 Years
Asset Lifecycle Management
Required
2 Years
Software License Management
Required
1 Year
Inventory Auditing
Required
1 Year
Must be able to lift, pull or push 50 lbs. as a regular part of the job duties
Required
1 Year
Vacancy posted 3 days ago
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