Client Relations Coordinator

Summary of Job Description:The Associate Relations Coordinator position is responsible for assisting and supporting the Associate Relations team with associate relations investigations and administrative tasks. This position conducts environment checks under the guidance of AR management. The Associate Relations Coordinator documents associate relations concerns during calls with Operations associates and logs the issues into the case management database. This position researches and gathers supporting documentation, including time cards, video footage, and relevant business materials.Job Responsibilities:Completes intake of associates’ concerns using probing questions and accurately logs the issues into the case management database.Conducts environment checks under the guidance of AR management. Documents associate relations concerns during calls with Operations associates. Develops appropriate and effective interviewing questions under AR/FHR management’s guidance.Researches and gathers supporting documentation for timecard audits, video footage review, and relevant business materials.Supports the Associate Relations team with administrative requests, including but not limited to forwarding Guest Care and HR Care Team tickets, completing investigation reports, processing invoices, maintaining FHR/AR Contact list, distributing mail and reviewing social media posts. Supports the AR team in returning calls and other AR/FHR support-related tasks.Works effectively with the AR/FHR management and follows up on tasks in a timely manner.Uses the Exit Interview questionnaire to gather basic information from managers regarding their resignation; maintains a log of communication attempts made and submits periodic reports of survey results.Participates in special projects or other assignments as required.How we reward you:Hybrid remote schedule401K with company matchYearly bonus opportunity*Full medical, dental, and vision insurance *On-site fitness center, biometric screen, and flu shot clinicDiscounts at Panda restaurants, theme parks, and gym membershipsPaid time off starting at 15 days with 7 federal holidays*Continuous education assistance and scholarships*Income protection including Disability, Life and AD&D insurance*Bereavement leave*Benefits available for eligible permanent full time associatesYour background & experience:Bachelor’s degree in HR or related field requiredMinimum one year of experience in HR related to associate relations issues, preferably in a retail/hospitality operations environmentSuccessful completion of initial and periodically required training.Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.Pay Range: P1 $29-$40.50/ hourWithin the range, individual pay is determined using various factors, including work location and experience.Panda Strong since 1983:Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.You’re wanted here:Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to View email address on click.appcast.io. #J-18808-Ljbffr