Operations Specialist

Operations Specialist

We are Publicis Production Hub (PPH), the production house of Publicis Groupe, a global team with a strong presence in Colombia where creativity, production, post-production, sound, media and data come together to turn ideas into content that transforms brands into cultural icons; we work as one team, valuing diverse perspectives and generating value beyond creativity, with the ambition to drive our clients' transformation, growth and greatness under the promise: Pioneering What's Possible.

The Operations Specialist is responsible for executing key operational processes, ensuring the quality and timeliness of information, and supporting both regional and local daily operations. Their main focus is to ensure operational continuity, proper data management, and the optimization of processes that enable efficient business decision-making.

Responsabilidades:

• Execute and monitor operational processes related to reporting, validations, closings, and internal controls.
• Consolidate and analyze operational information, ensuring accuracy and timeliness in regional reports and dashboards.
• Identify opportunities for process improvement and propose optimization actions.
• Document procedures and keep operational manuals up to date.
• Serve as the operational point of contact for local teams to resolve issues, questions, or requests.
• Support the implementation of new tools, systems, or operational methodologies.
• Ensure compliance with regional policies, standards, and operational calendars.
• Collaborate with areas such as Finance, Talent, Commercial, and PMO to ensure process alignment and smooth operations.
• Generate operational insights that support informed decision-making.
• Participate in operational projects by providing analysis, management, and execution support.

Cualificaciones:

• 7+ years leading end-to-end operations, with proven process design, optimization, and change management.
• Advanced analytics: Excel/Sheets (pivots, lookups), data modeling; Power BI/Tableau.
• Strong command of KPIs/SLAs, operational dashboards, internal controls, and compliance.
• Solid experience consolidating data, building reports, and driving insight-based decisions.
• Hands-on with CRM/workflow tools.
• Excellent stakeholder management and communication across different areas.
• Highly organized, detail-oriented and proactive.
• B2+ level of English.

Información adicional:

What We Offer:

• Access to Marcel, our AI-powered connection platform featuring top-tier e-learning tools like Udemy and LinkedIn Learning. Dive into 30,000+ courses across diverse fields to upskill at your own pace.
• Connect with 100,000+ creative minds across Publicis Groupe's global network.
• Premium benefits including: Hybrid work, employee savings fund, life insurance, birthday day off, plus opportunities to apply for global roles within our network.
• Experience our Work Your World initiative: work remotely for up to 6 weeks per year from any country where Publicis Groupe operates.

Viva la difference Publicis Groupe harnesses #ThePowerOfOne, fusing creativity and technology while celebrating #VivaLaDifference. We recognize and champion individual differences as strengths that enrich our teams and communities. Diversity and inclusion aren't just values—they fuel our success!