Facilities & Maintenance Manager

SPECIAL SERVICE FOR GROUPS, INC.

Job Announcement

Title : Facilities & Maintenance Manager - Interim Housing Division : HOPICS
FLSA : Exempt, Full-Time Supervisor : Senior Manager
Pay Scale : $ 3,333.34 - $3,750.00 semi-monthly
Summary
Under the supervision of the Senior Manager of Operations, the Interim Housing Facilities & Maintenance Manager is responsible for overseeing the physical condition, safety, and maintenance operations of all directly operated Interim Housing sites. This role ensures facilities remain safe, habitable, and operational by managing maintenance staff, coordinating vendors and contractors, and addressing structural and exterior repair
needs. The position operates with a high level of independence while coordinating closely with operations leadership to ensure facilities support effective program delivery. The manager is accountable for maintaining organized, efficient, and safety-conscious maintenance systems across
multiple sites.

Essential Functions
- Own and oversee the physical condition and maintenance operations of all Interim Housing facilities across multiple sites.
- Conduct regular site inspections to identify maintenance needs, safety hazards, and deferred repairs.
- Manage and prioritize maintenance work orders to ensure timely and effective resolution.
- Supervise Facilities Assistants (approximately 6-10 staff), including task assignment, performance management, and productivity oversight.
- Ensure proper use, maintenance, and inventory of tools, equipment, and supplies.
- Coordinate and oversee external vendors and contractors (e.g., landscaping, HVAC, structural, plumbing, electrical, and specialized cleaning services).
- Coordinate with property owners to address owner-responsible repairs while ensuring Interim Housing responsibilities are completed in a timely and accountable manner.
- Ensure vendor work is completed according to scope, quality standards, and site safety expectations.
- Maintain facilities in compliance with habitability, safety, and operational standards.
- Incorporate basic workplace safety practices into daily operations, including:
- Promoting safe work practices and use of appropriate protective equipment.
- Identifying and addressing common hazards (e.g., slips, electrical risks, equipment use).
- Ensuring staff receive applicable safety training related to maintenance work.
- Maintain documentation related to maintenance activities, inspections, and repairs.
- Support inspections (insurance, safety, habitability) and address facility-related findings.
- Oversee the facilities component of unit turnover by identifying, prioritizing, and completing repair needs; ensuring units meet physical readiness standards; and maintaining aligned communication with the Direct Service Manager to coordinate timelines and confirm readiness for occupancy.
- Develop and maintain organized, scalable maintenance systems, including work order tracking, preventive maintenance planning, and performance monitoring.
- Identify, prioritize, and communicate capital improvement needs and long-term facility risks to support planning and investment decisions.
- Collaborate with Direct Service, Portfolio & Compliance, and Security leadership on facility-related needs.
- Promotes a culture of accountability, professionalism, and pride among frontline staff.
- Regular attendance required.
- Maintain and uphold SSG HOPICS mission statement, values, policies, procedures, and principles.
- Perform other duties as assigned by senior and executive leadership.

Secondary Functions
May be required to work evenings, weekends, or holidays based on operational needs.
May support emergency response or urgent maintenance situations outside normal business hours.

Minimum Qualifications - Knowledge, Skills and Abilities Required
A minimum of 3-5 years of experience in facilities, property maintenance, building operations, or related field, including supervisory or lead responsibilities. Verification of employment eligibility and successful background check. Access to reliable transportation, a valid California Driver's License, and proof of auto insurance are required. TB test required (not more than three (3) months prior to or seven (7) days after date of hire; annual renewal required thereafter. CPR and First Aid Certification required within 30 days of employment with the company.

Knowledge:
Knowledge of building maintenance systems, exterior maintenance, and structural repair coordination.
Basic understanding of workplace safety practices relevant to maintenance environments.
Knowledge of work order systems and maintenance tracking processes.

Skills:
- Strong organizational and problem-solving skills.
- Ability to manage multiple sites and competing priorities effectively.
- Effective staff supervision and team leadership skills.
- Vendor coordination and project management abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook) or similar systems.

Abilities:
- Ability to work independently while coordinating across multiple departments.
- Ability to assess facility conditions and make sound maintenance decisions.
- Ability to enforce standards and accountability among staff and vendors.
- Ability to communicate clearly with internal and external stakeholders.

Non-Essential Qualifications - Knowledge, Skills, and Abilities
- OSHA 10/30 or similar safety training (preferred but not required).
- Experience in interim housing, shelters, or supportive housing environments.
- Experience supporting capital improvement or large-scale repair projects.
- Bilingual skills.

Supervisory Responsibilities
- Directly supervises 6-10 Facilities Assistants.
- May supervise a Facilities Lead or Supervisor (if applicable).
- Provides indirect oversight of external vendors and contractors across multiple sites.
- Responsible for supervisory functions including approving timesheets, administering disciplinary actions, and completing performance evaluations for assigned staff.
- The incumbent may provide limited cross-functional coordination and interim support during vacancies, staff absences, or periods of increased operational need. This may include supporting continuity of operations in partnership with program, facilities, and security leadership.

Environmental Conditions (Working Conditions)
- Work is performed across multiple Interim Housing sites.
- Regular exposure to outdoor weather conditions.
- May be exposed to maintenance-related hazards, including equipment, tools, and environmental conditions.
- May encounter high-stress situations and interactions with diverse populations.
- Combination of field and administrative work environments.

Physical Requirements
- While performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and driving. Occasional lifting and carrying (up to 25-50lbs).
- Driving between multiple sites.
- Use of tools, equipment, and maintenance materials.

Mental Requirements
Must be able to handle any/all of the following:
- Uncontrollable changes in priorities/work schedules.
- Relate to other people beyond giving and receiving instructions.
- Constant distractions, interruptions; ability to analyze problems and implement practical solutions.
- Ability to manage multiple priorities and urgent maintenance needs simultaneously.
- Exposure to inappropriate behavior and language of others.
- Must be able to handle multiple personalities and expectations from staff, clients, and management.