Key Account Manager

Key Account Manager

Key Account Managers I are responsible for building and servicing their territories by developing strong business relationships with potential and existing Retail Accounts.

The essential functions include, but are not limited to the following:

• Identify and track Key Account tasks and goals pertaining to retailer promotional and Plan-o-gram update calendars.
• Establish routine communication with the Retail Manager including all facets of the customer's business.
• Communicate item approvals and reset requests to the Retail Manager.
• Develop and enhance customer relationships. Provide exemplary customer service through frequent face-to-face visits, telephone, and/or electronic contact.
• Collaborate with various internal departments to ensure that MYA fulfills all customer requests.
• Demonstrate informed sales abilities through successful presentation of products to store group or retail headquarters buyers.
• Participate in sales meetings, on-site training, and trade events to maintain a high level of product and supplier knowledge.
• Collect and analyze data concerning consumer behavior to understand changing needs.
• Utilize data analytics to prospect and grow current book of business.
• Complete accurate and timely reports, utilizing our retail reporting tools, including weekly recaps, Itineraries, expense reports, and web-based reports.
• Coordinate and assist any needs requested by the Retail Territory Sales Associates.
• Some overnight travel may be required.
• Participate in Trade Shows as needed.
• Perform other work-related duties as assigned.
• Drive personal vehicles and maintain clean driving record.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree or equivalent work experience
• Two years of full-time sales industry related work experience preferred.
• Valid driver's license, personal vehicle, proof of insurance, and acceptable driving record

Core Competencies

• Initiative -- Identifying what needs to be done and doing it before being asked or before the situation requires it.
• Customer OrientationThe ability to demonstrate concern for satisfying one's external and/or internal customers.
• Results OrientationThe ability to focus on the desired result of one's own unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Persuasive Communication -- The ability to plan and deliver verbal and written communication that make an impact and persuade intended audiences.
• Time Management -- Spending time appropriately among people and projects to ensure goals are met.
• Thoroughness -- Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure agreements and commitments are fulfilled.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Mueller Yurgae Associates