Human Resources Manager

Job Description

Job Description

People matter at Catholic Charities Worcester County, and so does the person leading our HR function. We are looking for a Human Resources Manager who can balance strategy with day-to-day execution and help support a workplace where staff feel respected, supported, and able to do their best work while serving our community.

Position Overview

The Human Resources Manager leads and oversees all aspects of the organization’s HR function, including employee relations, payroll, benefits, leave administration, and workers’ compensation. This role supervises HR staff and ensures the delivery of compliant, efficient, and employee-centered HR services while supporting organizational needs and promoting a positive, mission-driven culture.

Essential Duties

• Supervise and support HR staff by assigning work, providing coaching, and conducting performance evaluations
• Establish priorities and workflows across the HR team to ensure efficient and accurate delivery of HR services
• Oversee day-to-day HR operations across the organization
• Serve as the escalation point for complex or sensitive employee relations matters; provide guidance on investigations, disciplinary actions, and terminations
• Advise managers on HR policies, performance management, and employee-related issues
• Oversee payroll processes to ensure accuracy, timeliness, and compliance; coordinate with finance as appropriate
• Administer employee benefits programs in coordination with Diocesan HR, including enrollments, changes, and employee communications
• Maintain benefits records and support compliance with applicable laws while partnering with Diocesan HR on plan updates and implementation
• Oversee administration of leave of absence programs, including FMLA and other applicable leaves, ensuring compliance and accurate tracking
• Oversee workers’ compensation claims, including reporting, coordination with carriers, and return-to-work processes
• Manage workers’ compensation renewals, including coordination with brokers
• Provide oversight of recruitment and onboarding processes, delegating activities to HR staff as appropriate
• Support performance management and employee development initiatives
• Maintain and update HR policies, procedures, and the employee handbook
• Provide oversight and guidance to ensure compliance with all federal, state, and local employment laws and regulations
• Oversee the maintenance of HRIS and payroll system data integrity and ensure timely reporting
• Review HR metrics, compensation data, and workforce trends to identify issues and support decision-making
• Promote employee engagement and a respectful, inclusive workplace culture
• Apply sound judgment in interpreting policies and resolving employee issues
• Travel to various organizational locations within Worcester County to support HR operations, employee relations, and program needs (approximately 25%)
• Follow all safety protocols and contribute to a culture of safety through awareness, reporting, and safe work practices.
• Perform other related duties as requested.

Knowledge/Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field required; SHRM certification preferred
• 6–8 years of progressive human resources experience required
• Direct experience with payroll administration, benefits administration, and employee relations required
• Familiarity with payroll implementation/oversight preferred
• Prior experience supervising HR staff required
• Experience managing HR operations in a small team or multi-site environment preferred
• Nonprofit experience preferred

Skills/Abilities

• Strong knowledge of employment laws, regulations, and HR best practices
• Demonstrated ability to manage payroll, benefits, leave administration, and workers’ compensation processes
• Working knowledge of benefits administration preferred
• Strong leadership and supervisory skills
• Excellent interpersonal, communication, and conflict resolution skills
• Ability to handle sensitive and confidential information with discretion
• Strong organizational and time management skills with the ability to manage multiple priorities
• Analytical skills with the ability to interpret data and identify trends
• Proficiency in Microsoft Office and HR/payroll systems
• Ability to adapt to changing organizational needs

Physical/Mental Requirements

• Ability to travel regularly (approximately 25%) between office locations within Worcester County
• Ability to travel independently to multiple sites as needed
• Ability to sit, stand, and work at a computer for extended periods of time
• Ability to use standard office equipment, including computer, phone, and copier
• Normal range of vision and hearing, with or without accommodation
• Ability to manage multiple priorities and respond to complex and sensitive employee situations
• Walking and climbing are required for entry and mobility throughout all Catholic Charities Worcester County offices.

Why Join Us?

Catholic Charities Worcester County offers a supportive and mission-driven workplace where your work makes a meaningful impact in the community. We value our employees and are proud to offer a comprehensive benefits package to support their well-being and work-life balance.

Benefits for Full-Time and Part-Time Employees (30+ hours/week) include:

• Health, dental, and vision insurance
• 403(b) retirement plan
• Basic Life and AD&D insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Financial Assistance Program
• Paid vacation time (full-time employees earn up to 3 weeks in their first year)
• Paid holidays for full-time employees

At Catholic Charities, you will be part of a collaborative team dedicated to helping individuals and families thrive.

Catholic Charities Worcester County is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.