Banquet Manager

Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $95,000.00 - $110,000.00 Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality – Delivering meaningful and memorable guest experiences Entrepreneurial – Taking ownership and acting with agility Innovation & Progressive – Continuously improving how we operate and serve Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role As our Banquet Manager, you will lead banquet operations and ensure the flawless execution of meetings, conferences, weddings, social events, and special functions. You will partner closely with Catering & Conference Services, Culinary, and hotel operations to deliver exceptional guest experiences while maintaining the highest standards of service, quality, and operational excellence. This role is ideal for a hospitality leader who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable events. Your Impact You will play a vital role in the success of the hotel's banquet operation by leading event execution, developing banquet team members, maintaining service excellence, and ensuring every event exceeds guest expectations. What You'll Be DoingLeadership & Ownership Lead all banquet operations and daily event execution Supervise banquet supervisors, captains, servers, bartenders, and setup teams Foster a culture of accountability, teamwork, and exceptional guest service Maintain high service standards while creating an engaging work environment Event Operations Oversee the execution of meetings, conferences, weddings, galas, and social events Review and execute Banquet Event Orders (BEOs) with accuracy and attention to detail Conduct pre-shift meetings and event briefings with banquet staff Ensure proper room setup, décor, audiovisual coordination, and event flow Partner with Culinary to ensure seamless food production and service timing Resolve operational challenges quickly while maintaining a positive guest experience Guest Experience Deliver exceptional hospitality throughout every event Interact with clients and event planners to ensure expectations are exceeded Respond promptly to guest requests and service recovery opportunities Create memorable experiences through personalized service and attention to detail Team Collaboration Partner closely with Catering & Conference Services, Sales, Culinary, Stewarding, Engineering, and Front Office teams Maintain open communication across departments to ensure successful event execution Support hotel-wide initiatives and operational goals People Leadership Recruit, train, coach, and develop banquet team members Conduct performance coaching and provide ongoing feedback Develop schedules based on business levels while managing labor productivity Promote teamwork, engagement, and continuous development Financial & Business Performance Manage banquet labor costs and scheduling Monitor payroll, overtime, and productivity Assist with departmental budgeting and forecasting Control banquet equipment and operating expenses Support revenue opportunities through exceptional event execution Compliance & Standards Ensure compliance with company policies, health regulations, and safety standards Maintain food safety and sanitation standards Ensure banquet spaces and equipment are maintained in excellent condition Uphold operational excellence and accountability across all banquet operations Passion for hospitality and delivering exceptional guest experiences Strong leadership and interpersonal skills Excellent organizational and communication skills Ability to thrive in a fast-paced, high-volume banquet environment Strong problem-solving and decision-making abilities Flexibility to work evenings, weekends, holidays, and varied schedules Leadership Requirements Proven leadership experience managing banquet operations within a full-service hotel or resort Demonstrated ability to lead large banquet teams while maintaining service excellence Strong coaching, mentoring, and employee development skills Experience managing labor productivity and scheduling Ability to lead multiple events simultaneously while maintaining quality standards Technical / Role-Specific Requirements Strong knowledge of banquet operations and event execution Experience reviewing and executing Banquet Event Orders (BEOs) Knowledge of banquet room setup styles, service standards, and event logistics Experience coordinating with Culinary, Catering, and Conference Services teams Strong understanding of food and beverage service standards Experience managing labor costs, payroll, and banquet inventories Familiarity with Delphi or similar hotel event management systems preferred Education High school diploma or equivalent required Bachelor's degree in Hospitality Management or a related field preferred Equivalent combination of education and relevant experience will be considered At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.