ABRA Auto Body Receptionist

Job Description

Job Description

About Us

At Sioux City Ford, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee here at Sioux City Ford, is absolutely critical to our success.  Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

We provide our employees with the resources, training, and support to continue growing in their position and take on new challenges.  As the largest locally owned dealership, we are committed to Siouxland through philanthropy and community partnerships.

We are always looking for friendly, self-motivated individuals with excellent people skills to help provide an outstanding customer experience.

ABRA Auto Body and Glass is looking to fill a key position in our organization. The ABRA Receptionist serves as a first point of contact for customers and insurance companies by handling claims on behalf of the body shop. The requirements listed below are representative of the knowledge, skill, and/or ability required. A genuine desire to service the customer and a positive attitude and willingness to be a team member are essential to this position.

Benefits

• Our family ownership and commitment to our community
• Several Medical and Dental Plans
• Unique Supplemental Insurance options and discount programs
• 401(k) Plan
• Paid time off
• Holiday pay
• “Give a Day to Charity” Pay
• Friday “Casual for a cause”
• Career Growth Opportunities
• Paid Training
• Employee vehicle purchase plans (includes immediate family members!)
• Discounts on other dealership products and services

Duties and Responsibilities :

• Handle incoming phone calls from customers and vendors and route to the appropriate department or employees.
• Working with the team to maintain high customer service scores.
• MMammmmProperly represent the body shop to its customers and vendors in a friendly manner.
• Assist with tendering cash and credit transactions and must do so accurately.
• Files all documents as required and consistent with established filing procedures.

• AsDemonstrates behaviors consistent with the company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.

• Adheres to all company policies, procedures, and safety standards.
• All other duties as assigned.

Minimum Qualifications, Knowledge, Skills:

• Preferred that the employee be 18 or over in order.
• Must be able to be covered by the dealership automobile insurance.
• Prefer to have 6 months previous office experience.
• Ability to read and comprehend instructions and information.
• Ability to understand mathematical concepts related to pricing and other calculations.
• Professional personal appearance.
• Excellent communication skills must speak and write English fluently, Spanish fluency is optional but beneficial.

We are an equal opportunity employer.  All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  We are committed to providing a safe, drug-free work environment.  Applicants must be willing to submit to a pre-employment background check and drug test.  Interested candidates must possess a valid driver's license and a satisfactory driving record.