Head of Access Services at Hunter College (CUNY)

Hunter College seeks innovative, passionate, and effective leader to manage the Access Services unit of the Hunter College Libraries. Reporting to the Dean and Chief Librarian, the Head of Access Service will provide strategic direction and lead the staff in the units of Circulation, Reserves, Stacks Maintenance, Technology Loans and ILL. This position is responsible for the overall administration and coordination of work and for establishing and implementing access services policies, standards, and procedures across the Hunter College Libraries. This position will be based at Hunter College’s main campus located on East 68th Street in Manhattan and will support branch libraries for Social Work & Public Health, Health Professions, and Art. Hunter College Libraries operate near many major cultural institutions and offer scholars and creative artists a vibrant and dynamic community within a highly diverse urban setting. As part of the City University of New York, a nationally recognized metropolitan university system, Hunter is committed to active engagement with students and the community at large, and embraces equity, inclusiveness, and global awareness in all dimensions of our work. Responsibilities Provide vision and management of the access services unit through planning, leadership, assessment, and delegation. Champion and direct exceptional customer service. Evaluate services and the effectiveness of policies and make recommendations for service and policy improvement. Establish workloads, monitor and evaluate performance, and coach and counsel as needed. Empower department members to make independent decisions at appropriate operational levels, holding members accountable for successful completion of assignments. Evaluate situations to develop creative, workable solutions. Manage unit communications. Mentor and empower staff to create an environment of excellence. Provide visionary leadership for departmental activities. Partner with library and campus colleagues to ensure the library spaces function as a third space for the campus community; and Serve on Hunter College, CUNY, and/or departmental committees, and engage in professional development and scholarly activities. Qualifications A Master’s in Library Science (MLS), Master’s in Library Information Studies (MLIS), or closely related discipline from an ALA‑accredited institution. Also required is the ability to work with others for the good of the institution. For appointment as Associate, or Full Professor, a second graduate degree is required. Minimum of seven years of leadership and management experience in an academic or research library access services unit with progression towards increasing responsibility; Record of scholarship and professional achievement appropriate for appointment at the rank of Associate or Full Professor; Strong supervisory skills with experience managing staff, setting performance goals, conducting evaluations, and fostering professional growth; Ability to work collaboratively across departments and locations, build partnerships, and contribute to a positive, student‑centered culture Ability to navigate complex institutional settings; Proven ability to build trust, and manage organizational change and to foster innovation and collaboration; Demonstrated ability to delegate, prioritize and manage multiple tasks effectively; Excellent communication, collaboration, and project management skills; and Ability to work in a diverse setting. Preferred Qualifications Experience with Ex Libris’ Alma/Primo library services platform; Knowledge of Interlibrary Loan and Reserves copyright issues; Familiarity with accessibility standards, guidelines and tools; Experience with learning management systems; Experience with Springshare products; Experience with Scan and Deliver; Working knowledge of ILLiad; and Familiarity with OCLC Worldshare. Compensation Associate Professor salary range is $90,838- $129,041 Full Professor salary range is $113,982-$136,546 CUNY offers faculty a competitive compensation and benefits package covering health insurance, pension and retirement benefits, paid parental leave, and savings programs. We also provide mentoring and support for research, scholarship, and publication as part of our commitment to ongoing faculty professional development. Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. #J-18808-Ljbffr