Operations Supervisor (1st)

Job Description

Job Description

Company Overview

Global Expedited Transportation Freight Corp. (GET Freight) is a fast-growing drayage and transportation provider and a subsidiary of Hyundai Glovis, headquartered in Duluth, Georgia, with expanding operations in Mobile, AL, Savannah, GA, and Oakland, CA. Since our founding in 2019, we have become a trusted partner to leading customers including Hyundai Motor, Kia, and Hyundai MOBIS. Backed by Hyundai Glovis's global capabilities, GET Freight continues to expand nationwide through operational excellence, innovation, safety, and customer-focused transportation solutions.

Position Summary

The Operations Specialist / Supervisor serves as a frontline operations leader responsible for supervising daily transportation, yard, shuttle, and onsite logistics activities supporting Hyundai Motor Group Metaplant America (HMGMA).

This position is responsible for ensuring uninterrupted material flow to production operations by coordinating drivers, trailers, equipment, and transportation resources in a fast-paced automotive manufacturing environment.

The Operations Specialist / Supervisor oversees driver activities, monitors transportation performance, verifies customer orders and delivery requirements, ensures proper load securement and handling of automotive parts, and maintains compliance with all company, customer, safety, DOT, and OSHA requirements.

The position serves as the primary operational contact during assigned shifts and may assume leadership responsibilities in the absence of the Transportation Operations Manager.

Key Responsibilities

1. Transportation & Production Logistics Operations

• Supervise daily shuttle, yard, switching, and internal transportation operations supporting HMGMA production activities.
• Coordinate driver assignments, trailer utilization, and transportation schedules to ensure uninterrupted production support.
• Monitor trailer inventory, yard activities, dock operations, and returnable asset movements.
• Ensure timely movement of automotive parts, racks, containers, and production materials between warehouses, suppliers, and production areas.
• Identify operational bottlenecks and implement corrective actions to prevent production disruptions.
• Support contingency planning and operational recovery during production surges, equipment failures, and transportation delays.
• Act as shift leader during manager absences or off-shift operations.

1. Automotive Parts Transportation & Delivery Accuracy

• Review customer orders, transportation requests, production schedules, and delivery priorities before dispatching drivers.
• Verify that drivers transport the correct parts, quantities, and materials to designated production locations.
• Ensure drivers confirm destination accuracy, part numbers, packaging conditions, and delivery requirements before movement.
• Verify that all transported loads are properly secured and safe for movement within the facility.
• Monitor transportation activities to prevent misdeliveries, shortages, and production interruptions.
• Coordinate with customer representatives and plant personnel to resolve delivery discrepancies or operational issues.
• Investigate delivery errors and implement corrective actions to prevent recurrence.
• Maintain delivery accuracy records and support continuous improvement initiatives.

1. Driver & Workforce Supervision

• Directly supervise drivers, yard personnel, and transportation associates.
• Conduct daily shift meetings, operational briefings, and safety discussions.
• Monitor attendance, punctuality, productivity, and overall workforce performance.
• Provide coaching, mentoring, training, and performance feedback.
• Assist with onboarding and qualification of new employees.
• Participate in employee performance evaluations and disciplinary recommendations.
• Promote employee engagement, accountability, and retention.

1. Attendance, Timekeeping & Payroll Support

• Review and validate driver timesheets, attendance records, break periods, and overtime hours.
• Monitor daily staffing levels and ensure adequate coverage for all operational requirements.
• Ensure all timesheets are completed accurately and submitted in accordance with payroll deadlines.
• Track attendance trends, call-outs, tardiness, and schedule adherence.
• Coordinate schedule adjustments and shift coverage when operational needs arise.
• Escalate attendance or timekeeping concerns to management and support corrective action processes.

1. Safety, Compliance & Risk Management

• Enforce company safety policies and HMGMA site-specific safety requirements.
• Conduct pre-shift safety meetings and toolbox talks.
• Monitor compliance with DOT regulations, OSHA standards, customer requirements, and company policies.
• Ensure drivers conduct required equipment inspections and report safety concerns.
• Investigate incidents, near misses, and operational safety issues.
• Implement corrective and preventive actions to reduce operational risk.
• Support internal audits, customer audits, and compliance inspections.
• Maintain a strong safety culture throughout the operation.

1. Customer & Stakeholder Management

• Serve as the primary operational contact for Hyundai Glovis, HMGMA personnel, and other operational stakeholders during assigned shifts.
• Communicate transportation status, delays, incidents, and recovery plans.
• Coordinate with warehouse, production, logistics, and customer teams to resolve operational issues.
• Escalate critical issues impacting production schedules or customer service levels.
• Support customer satisfaction and continuous improvement initiatives.

1. KPI Management & Continuous Improvement

• Monitor operational performance against established KPIs.
• Analyze transportation performance, delivery accuracy, labor productivity, and equipment utilization.
• Identify process improvement opportunities and recommend operational enhancements.
• Support cost-control initiatives related to labor utilization, overtime management, equipment usage, and operational expenses.
• Participate in continuous improvement projects to improve service quality and operational efficiency.

1. Reporting & Administrative Responsibilities

• Maintain accurate operational records and documentation.
• Review driver logs, attendance records, operational reports, and transportation data.
• Track daily operational KPIs and prepare management reports.
• Support billing verification and operational data analysis.
• Ensure accurate documentation of incidents, delays, customer issues, and corrective actions.
• Assist management with workforce planning and operational forecasting activities.

Job Qualifications & Requirements

Required

• High School Diploma or GED.
• Minimum 5 years of transportation, logistics, manufacturing logistics, or yard operations experience.
• Minimum 2 years of supervisory, lead, or team leadership experience.
• Working knowledge of DOT, OSHA, and transportation safety regulations.
• Experience supervising hourly employees in a fast-paced operational environment.
• Strong communication, leadership, organizational, and problem-solving skills.
• Ability to work flexible schedules, including weekends, holidays, and shift coverage when required.

Preferred

• Associate's or Bachelor's Degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field.
• 7+ years of transportation, automotive manufacturing logistics, or yard operations experience.
• Experience supporting automotive manufacturing environments.
• CDL-A license with practical yard or shuttle driving experience.
• Experience using Transportation Management Systems (TMS) and operational reporting tools.

Knowledge, Skills & Competencies

• Transportation and logistics operations management.
• Automotive manufacturing logistics knowledge.
• Driver supervision and workforce management.
• Attendance and labor management.
• Customer service and stakeholder communication.
• KPI tracking and operational reporting.
• Microsoft Excel and Microsoft Office proficiency.
• Strong leadership and coaching abilities.
• Ability to make decisions under pressure in a fast-paced environment.
• High attention to detail and commitment to safety, quality, and operational excellence.

Compensation & Benefits

• Competitive hourly compensation with overtime eligibility.
• Medical Insurance: 85% company-paid.
• Dental & Vision Insurance: 80% company-paid.
• Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD): 100% company-paid.
• Paid Time Off (PTO): 80 hours annually.
• Sick Leave: 40 hours annually.
• Paid Holidays: 14 days annually.
• 401(k) Retirement Plan with Company Match of up to 4%.