Desktop Support Analyst
Insight Global
Desktop Support AnalystRequired Skills & Experience:-3+ years of experience working in an enterprise desktop support or service desk environment-Strong experience supporting Windows OS & MAC OS administration and applications-Experience with endpoint management tools such as Intune or SCCM (IRU, Kandji, Jamf)-Experience with Microsoft 365 and modern collaboration tools (Teams, Zoom, Slack)Familiarity with directory systems (Entra ID/Azure AD and/or Active Directory)-Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi?Fi troubleshooting)-Familiarity with ticketing and documentation tooling (Zendesk and/or ServiceNow; Jira/Confluence)-Familiarity with device provisioning concepts (ABM, Windows Autopilot, SmartDeploy) and VDI/VM concepts-Bachelor's degree or equivalent practical experienceNice to Have Skills & Experience:-LDAP familiarity-AWS/WDI exposure-Automox experienceJob Description:The Desktop Support Analyst position provides white-glove onsite and remote support for Windows and macOS users, business applications, and collaboration tools. This role manages tickets, supports onboarding and endpoint management activities, handles hardware logistics, and contributes to IT projects that improve the employee experience and operational efficiency. Key responsibilities include:Deliver VIP/white-glove desk-side support for end users.Provide onsite, email, and chat support for Windows 11, macOS, applications, and peripherals.Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and other business applications.Manage support tickets in Zendesk and/or ServiceNow, ensuring accurate documentation and SLA compliance.Support collaboration tools including Slack, Zoom, and Microsoft Teams, as well as basic conference room/AV technology.Perform new hire onboarding, workstation setup, and basic access provisioning.Execute IMAC (Moves, Adds, Changes) activities and onsite smart-hands support.Manage hardware inventory, provisioning, shipping, receiving, and asset tracking.Assist with endpoint management and device enrollment using Intune, Kandji, and related tools.Support device provisioning processes including Apple Business Manager and Windows Autopilot.Create and maintain knowledge base articles, onboarding documentation, and support guides.Identify recurring issues and recommend process improvements.Participate in IT projects and mentor team members as needed.
- ...information, please visit Job Description Summary: The Desktop Support team provides on-site and remote technical assistance and support... ...throughout the enterprise. The Desktop Support Analyst role is an exciting opportunity for candidates interested in...SuggestedWork at officeLocal areaRemote workWorldwideFlexible hoursWeekend workAfternoon shift
- ...Job Description This individual will serve as the primary Mac support technician for a highly visible New York creative and eCommerce... ...: Skills and Requirements • 3+ years of hands-on Mac desktop support experience in an enterprise environment • Strong experience...Suggested
Insight Global
New York, NY4 days ago - ...IT SYSTEMS SPECIALIST The role supports the Manager of IT Services in various departmental activities aimed at enhancing overall corporate... ...files. Work as technical expert with Clients, application analysts, developers and other technical team members to support and...SuggestedWork experience placementWork at office
MDA Edge
Pleasantville, NJ2 days ago - ...estate services firm, has an exciting opportunity for a Field Support Analyst to provide hands-on technology support in a fast-paced... ...thrives in a customer-facing environment and enjoys providing desktop and end-user technology solutions. Schedule is Monday-Friday,...SuggestedContract workWork at officeRemote workMonday to Friday
Educated Solutions Corp
New York, NY1 day ago - ...Job Description Field Support Analyst Deliver Exceptional IT Support in a Dynamic Enterprise Environment We're seeking a customer... ...) Key Responsibilities Provide Level 1 and Level 2 desktop support for end users. Troubleshoot hardware, software,...SuggestedWork at officeRemote work
BravoTECH
New York, NY1 day ago $44.34 - $50 per hour
...Title: IT Support Analyst II Location: Midtown Org Unit: Desktop Support Work Days: Weekly Hours: 35.00 Exemption Status: Non-Exempt Salary Range: $44.34 - $50.00 *As required under NYC Human Rights Law Int 1208-...Work at officeLocal areaRemote workRelocationFlexible hoursNight shiftEarly shiftCornell Cooperative Extension
New York, NY4 days ago$76k - $105k
...issues, delivering exceptional customer support, and keeping business-critical systems running... ...smoothly? As a Technology Support Analyst II, you will play a key role in supporting... .... You'll provide day-to-day support for desktop and laptop hardware, software applications...Work at officeRemote workWorldwideMonday to FridayFlexible hours- ...Job Description Job Description We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced Marketing/PR environment in New York, New York. This is a Contract position focused on preparing and deploying laptops, coordinating directly...Contract work
Robert Half
New York, NY3 days ago - ...Job Description Job Description We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance on a Contract basis. This contract assignment will run for 5 weeks and supports employees with day-to-day technology issues across desktop,...Contract workWork at office
Robert Half
New York, NY3 days ago $75k - $85k
A law firm with offices across the United States and abroad is seeking a Desktop Support Analyst . This position is located fully on site in Midtown Manhattan, and the firm offers excellent benefits! Job Details Provide top-notch customer service and build relationships...Local area- ...Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years) onsite support experience and experience... ...including: Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals Support of...Hourly payLocal areaRemote work
$90k - $115k
...Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale. Garda is seeking a Technical Support Analyst based in our New York Office. Position Responsibilities End-User & Desktop Support: Serve as primary IT support for Garda’s New York office, providing white-glove support...Work at office- Top global alternative asset firm is looking to hire a desktop support person into their Infrastructure team. Responsibilities: ~Provide primary end-user support by responding to and addressing all support calls and tickets in a high intensity environment. ~Provide technology...Full time
Oakridge Staffing
New York, NYmore than 2 months ago $62.4k - $68.4k
...Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400–$68,400 / year Benefits: This position is eligible... ..., and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals. Ticket Management...Permanent employmentFull timeWork at officeLocal areaAddison Group
New York, NYmore than 2 months ago- Providing first-level support for a largely remote workforce, the full-time Desktop Support Analyst will troubleshoot Windows and Mac issues, manage device enrollment in Intune and JAMF, and support senior executives both remotely and in-person at the Irving office. Key...Full timeWork at officeRemote work
- ...Technician II serves as an advanced technical resource within the IT support team, responsible for resolving escalated technical issues that... ...role in ensuring the stability, security, and performance of desktop systems, applications, hardware, and network connectivity from...For contractorsLocal areaRemote workWeekend workAfternoon shiftEarly shift
Jazz at Lincoln Center
New York, NY5 days ago $80k - $100k
...AXNY Group)Location: Midtown Manhattan, NY (on-site with remote support responsibilities)Department: Information TechnologyReports to:... ...administrationSet up, configure, and maintain end-user hardware: laptops, desktops, mobile devices, printers, and peripheralsHandle new-hire...Summer workWork at officeRemote workFlexible hoursAmerican Exchange Group
New York, NY2 days ago- ...investment banking firm based in Midtown Manhattan, is seeking an IT Support Consultant to join their team. This person will work closely... ...-day technical support for Microsoft 365, hardware, software, desktops, laptops, printers, and mobile devices Troubleshoot general end...Remote work
$90k - $115k
...estate private equity firm, is seeking an IT Analyst to join their team! This role will provide both first- and second-level technical support to internal staff, and will be responsible for delivering high-quality desktop and phone support to employees across the U.S....16 hoursFull timeWork at officeMonday to FridayWeekend work$22 per hour
...Our client is seeking an IT Desktop Support Technician (Level 1) to join their team for a summer intern project . This role offers hands-on experience supporting an enterprise-level IT environment, providing technical assistance directly to users, and contributing to...Summer internshipThe Right Click, Inc.
New York, NY1 day ago$60 - $70 per hour
...for innovation, operational excellence, and long-term growth. Supporting over 800 employees worldwide, the business invests heavily in... ...Provide Level 1 and Level 2 Service Desk support across desktop, server, and end-user environments. Manage incidents and service...Contract workWork at officeLocal areaRemote workWorldwide3 days per weekMichael Page International Inc.
New York, NY2 days ago$22 - $26 per hour
...Job Description Job Description Position: Desktop Support Technician Duration: 12 months+ (+ extensions long term!) Location: 1 park Ave NY 10016 Shift: Monday-Friday 9am-5pm (35 hour work week- 1 hour lunch) Rate: $22-$26 hourly Day to Day: An employer...Hourly payMonday to FridayShift workInsight Global
New York, NY25 days ago- ...5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating... ...Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware...Flexible hours
- ...inquiries regarding the following opportunity, please contact our Talent Specialist, Meghna at (***) ***-****. Title: IT Desktop Support Technician Location: Canton,NY Duration: 12 Months with possibility of extension based on demand. Schedule:Monday...Remote workMonday to Friday
DivIHN Integration Inc
New York, NY2 days ago - ...Job Description Job Description Job Summary The IT Service Desk / Desktop Support Specialist will provide comprehensive technical support to end users through telephone, email, ticketing systems, and in-person assistance. This role is responsible for troubleshooting...Work at office
Indotronix
New York, NY17 days ago - IT Support Technician Location: New York, NY/Hybrid Duration: Long Term Position Summary We are seeking a proactive and customer-focused... ...role is ideal for a junior to mid-level technician with strong desktop support experience, excellent troubleshooting skills, and the...Work at officeLocal areaRelocation
$20 - $25 per hour
Our client is seeking an End User Support Technician to provide hands‑on IT support for approximately 30 users at their Maryland location... ...environment. Key Responsibilities Provide day-to-day desktop and end-user support for onsite employees. Respond to, troubleshoot...Contract workTemporary workWork at officeLocal areaRemote work$56.57k
...areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology... ...Assist with the setup, configuration, deployment, and relocation of desktop computers, laptops, docking stations, monitors, printers,...Permanent employmentFull timeContract workTemporary workPart timeWork experience placementWork at officeRemote workRelocation- Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands‑on technical support for end users... ...This role serves as the primary onsite IT resource, supporting desktop systems, office technology, networking equipment, asset...Work at officeLocal areaRemote work
$80k - $82k
...7 key business centers worldwide. They are seeking a Technical Support Specialist to provide office-based technology setup and support... ..., Active Directory roles, Exchange, TCP/IP, DNS, DHCP, VPN for desktop support. Extensive hardware knowledge including printers, laptops...Work at officeLocal areaWorldwideFlexible hours
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