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CX Operations Director: Scale Customer Experience

Kipu Health LLC

Kipu Health LLC is looking for a Director of Customer Experience to lead operations within their CX organization. This role focuses on implementing robust processes and tools that ensure high-quality service and efficiency across customer functions. The ideal candidate will have extensive experience in B2B SaaS and a strong data-driven approach. Success in this role will involve creating foundational infrastructure and fostering continuous improvement in customer operations. Kipu Health is dedicated to creating a positive experience for clients in the behavioral health sector, making this an impactful position within the organization. #J-18808-Ljbffr Kipu Health LLC

Vacancy posted 3 days ago
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