Account Expert, Virtual Business

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview As a Business Account Expert, Virtual Business, at T-Mobile for Business, you will play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets. You will engage prospective small and medium business customers over the phone, and execute the full‑cycle sales motion including conducting discovery conversations to understand business needs, recommend solutions, manage opportunities, and close sales. You will also be responsible for the account growth of an existing base of business accounts. Successfully acquiring accounts within your assigned geographic territory and managing your assigned account base will enable you to meet and exceed monthly sales quota objectives. This position requires a high volume of customer calls, appointments, emails, and other interactions with your customers. Having superior listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as a Business Account Expert, Virtual Business. Job Responsibilities Customer Communication: Engage in daily customer communication and follow‑up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments. Follow up on leads from marketing campaigns, call lists, and referrals. Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs. Sales Process: Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system. Accurately document all interactions, quotes, and deal progress. Training: Attend all required product and service training to gain in-depth knowledge of T‑Mobile for Business products and services. Other duties/projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required) 2 years inside, outside, retail, or similar sales position (Preferred) 1–2 years experience in customer service, sales and/or retention (Preferred) Knowledge, Skills and Abilities Communication: Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required) Organizational Skills: Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required) Self‑Motivation: Self‑motivated with a results‑driven mindset, demonstrating initiative and the ability to work independently. (Required) Teamwork: Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required) Technology Proficiency: Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required) Minimum age: 18 years old Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Compensation Total Target Cash Pay Range: $56,900 – $102,600, inclusive of target incentives Base Pay Range: $39,830 – $71,820. The pay range above is the general base pay range for a successful candidate in this role. The actual starting pay will vary within this range based on work location, qualifications, and experience. Benefits Full and part‑time employees have access to medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays, parental and family leave, educational assistance, disability coverage, and more. Employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter programs. To learn about T‑Mobile's benefits, visit Growth and Values Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn't have a corporate ladder—it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because our shared drive to aim high fuels our business and culture forward. By applying for this opportunity, you are living our values while investing in your career growth—and we applaud you. Equal Opportunity Employment T‑Mobile USA, Inc. is an Equal Opportunity Employer. All hiring decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected characteristic. Discrimination, retaliation, or harassment based on any of these factors is not tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.