Account Expert, Virtual Business

Job Overview As a Business Account Expert, Virtual Business, at T‑Mobile for Business, you will play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The role involves engaging prospective small and medium business customers over the phone, executing the full-cycle sales motion, conducting discovery conversations to understand business needs, recommending solutions, and managing opportunity pipelines. You will also be responsible for the growth of an existing account base, maintaining a high volume of customer calls, appointments, emails, and other interactions. Superior listening and communication skills, an outgoing personality, and the ability to build rapport quickly are key to success. Job Responsibilities Customer Communication – manage daily outbound/inbound calls, emails, and online meetings/appointments; follow up on leads from marketing, call lists, and referrals. Research – understand customer needs, key contacts, and potential business opportunities; use research to select appropriate product/service messaging. Sales Process – manage the full sales cycle from prospecting and qualifying to presenting, negotiating, and closing deals; maintain an active pipeline in the CRM; document interactions, quotes, and deal progress. Training – attend required product and service training to gain in‑depth knowledge of T‑Mobile for Business offerings. Additional duties – perform other duties/projects as assigned by business management. Education and Work Experience High School Diploma/GED (Required) 2 years inside, outside, retail, or similar sales position (Preferred) 1–2 years experience in customer service, sales and/or retention (Preferred) Knowledge, Skills and Abilities Communication – excellent communication and interpersonal skills with strong written and verbal abilities. Organizational Skills – strong organizational skills and attention to detail; ability to manage multiple tasks and priorities. Self‑Motivation – results‑driven, self‑motivated, and able to work independently. Teamwork – collaborates well in team environments. Technology Proficiency – experienced with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook). At least 18 years of age Legally authorized to work in the United States Travel: None. DOT Regulated Position: No. Safety Sensitive Position: No. Total Target Cash Pay Range: $56,900 – $102,600, inclusive of target incentives. Base Pay Range: $39,830 – $71,820. Actual compensation will depend on location, qualifications, and experience. T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or the presence of any physical or mental disability. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. #J-18808-Ljbffr T-Mobile