Office Assistant - Ambulatory Multi-Specialty - Bethpage

Position Summary We have an exciting opportunity to join our team as an Office Assistant - Ambulatory Multi‑Specialty - Bethpage. The successful candidate will provide basic front‑desk support for clinical intake operations and may be responsible for pre‑authorizations and certifications, except for surgical procedures. Job Responsibilities Performs other duties as assigned. Provides reception assistance (e.g., greets patients, answers calls, directs requests to proper individuals, screens telephone callers in a pleasant and professional manner, takes messages, or directs callers to the appropriate person or area). Schedules routine appointments and follow‑ups for visits and procedures that do not require or have already been pre‑authorized. Refers all inquiries regarding pre‑authorizations or certifications to the appropriate person. Responsible for collecting and completing any patient‑related documents. Assists patients in enrolling in Patient Secure if necessary. Responsible for daily confirmation of patient appointments, with appropriate notations in system. Maintains schedule to ensure no gaps in scheduling system. Responsible for patient check‑in and check‑out. Gathers all patient demographic data and materials from patients and/or their representatives. Obtains insurance information (ID card, member group numbers, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collects and asks patients to sign patient‑related documents including HIPAA, MSPQ, ABN, etc. Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff. Responsible for collecting co‑pays and any other balances owed to the institution. Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system. Monitors intake work queue for timely intake completion. May be responsible for pre‑authorizations and certifications, with the exception of surgical procedures. Ensures that appropriate procedure and diagnosis coding is utilized in the pre‑certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information. Assists patients who have a question regarding insurance coverage. Refers patients who need counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay‑or restrictions, making payment, multi‑plan determinations, any and all issues/questions/concerns relating to financial matters) to the appropriate business office contact. Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff. Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Maintains and receives files for area. Maintains files in organized and up‑to‑date manner to facilitate retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent medical center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures. Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies. May assist, provide guidance and/or train staff with completing intake related duties. Minimum Qualifications To qualify you must have a high school diploma or equivalent. Excellent organizational, interpersonal, verbal and written communication skills, strong customer service orientation, and ability to complete multiple tasks efficiently while thriving in a team‑work environment. Knowledge of Microsoft Office, database and internet applications. Light, accurate keyboarding skills. Preferred Qualifications 6 months physician practice office experience. Knowledge of medical terminology. Knowledge of EPIC Ambulatory. Benefits NYU Langone Health offers a comprehensive benefits and wellness package, including financial security benefits, a generous time‑off program, employee resource groups for peer support, and a holistic wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits package is designed to allow employees to focus on what truly matters. Equal Employment Opportunity NYU Langone Hospital—Long Island is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Salary Transparency NYU Langone Health provides a salary range to comply with the New York state law on salary transparency in job advertisements. The salary range for this role is $56,873.24 – $56,873.25 annually. Actual salaries depend on experience, specialty, education, and hospital need. The range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits. Pay Transparency Notice To view the Pay Transparency Notice, please consult the company’s internal portal. #J-18808-Ljbffr NYU Langone Hospitals