Jira Administrator

Jira Administrator

Requirement/Must Have:

• 10+ years of experience as a Jira Administrator (Cloud preferred).
• Deep expertise in workflow configuration, schemes, and permissions.
• Strong scripting experience in Groovy (ScriptRunner), Python, or similar.
• Experience with REST API integrations.
• Experience with toolchain integrations (e.g., GitHub, CI/CD systems).
• Proven ability to manage multi-team / multi-org Jira environments.

Responsibilities:

• Manage and evolve Jira Cloud configurations (projects, workflows, schemes, permissions, automation rules).
• Ensure platform scalability, governance, and alignment with enterprise operating models.
• Design and implement end-to-end workflows aligned to intake, triage, delivery, and reporting.
• Build advanced automations to reduce manual intervention and improve cycle time.
• Develop and maintain scripts using tools such as ScriptRunner (Groovy) and REST APIs (Jira, GitHub, ServiceNow, etc.).
• Enable integrations across toolchain (Jira ↔ GitHub, Jama, CRM, internal systems).
• Design and implement AI-assisted workflows and decision agents, including intelligent triage assignment, automated work classification and routing, and context-aware recommendations.
• Partner with AI teams to operationalize agent-based automation within Jira workflows.

Nice to Have:

• Experience implementing AI-driven workflow automation.
• Familiarity with agentic AI concepts (autonomous agents, orchestration frameworks, LLM integration).
• Exposure to large-scale software delivery environments (Agile / SAFe).
• Exposure to enterprise data models and taxonomy design.

Skills:

• Automation.
• Scripting.
• Agentic AI.