Jira/Confluence Administrator

Job Description: Jira/Confluence Administrator (7+ Years Experience)
Location: Austin, TX & Sunnyvale, CA - Onsite Job
Contract

Position Overview
We are seeking a highly experienced Jira/Confluence Administrator with a minimum of 7 years' experience in managing and optimizing Atlassian tools. The ideal candidate is a self-starter who takes full ownership of assigned tasks, works independently, and excels at troubleshooting, solution development, and advanced process automation. Expertise in EazyBI, ScriptRunner, and other admin tools is required.

Key Responsibilities
• Administer and support Jira and Confluence environments, including configuration, upgrades, user management, and permissions.
• Design and develop custom solutions on process automation using native and enhanced capabilities
• Take ownership of all admin tasks, work independently, and ensure timely completion with minimal supervision.
• Troubleshoot problems, identify root causes, and provide practical solutions to end-users and stakeholders.
• Develop and implement automations using ScriptRunner, Automation for Jira, and other marketplace plugins.
• Build and maintain custom reports and dashboards using EazyBI and other BI tools.
• Oversee integrations between Jira/Confluence and other enterprise platforms (e.g. Slack, Git, ServiceNow).
• Manage, optimize, and document workflows, schemes, fields, permissions, and notifications.
• Ensure system security, perform regular audits, and implement governance best practices.
• Stay up-to-date with latest Atlassian ecosystem developments, recommend improvements, and lead upgrades and migrations as required.
• Mentor team members and share knowledge to foster continuous improvement.

Required Qualifications
• Minimum 7 years of hands-on experience administering Jira and Confluence in a complex, enterprise environment.
• Proficiency in ScriptRunner, Automation for Jira, EazyBI, and major admin plugins.
• Strong knowledge of Atlassian REST APIs, plugin ecosystem, and integrations.
• In-depth understanding of permission management, workflow customizations, issue security, and project configurations.
• Demonstrated ability to work independently, take initiative, and deliver results without close supervision.
• Exceptional problem-solving skills and a proactive approach to identifying and resolving issues.
• Excellent written and verbal communication abilities for end-user support, documentation, and training.
• Experience with server, Data Center, and Cloud deployments is an asset.
• Familiarity with Agile/Scrum methodologies and DevOps practices is preferred.

Desired Skills
• Advanced scripting (Groovy, Python, or similar) for custom automation and ScriptRunner tasks.
• BI/reporting experience, especially with EazyBI or similar analytics tools.
• Technical certification(s) in Atlassian products (e.g., ACP-100, ACP-600) are a plus.
Candidates who thrive in self-driven roles and are passionate about optimizing business workflows through the Atlassian stack are strongly encouraged to apply.