Automotive Service Receptionist

Automotive Service Receptionist (Chillicothe, OH)The role of our Service Receptionist is to respond effectively to all incoming, phone-sourced service inquiries that come to the dealership. The receptionist's goal is to generate a response, answer any questions the customer may have, and set a service appointment. This position is to be the first voice of the Nourse Service Department, therefore representatives must have an energetic and customer service driven personality.Receptionist's will work closely with our service advisors to schedule appointments and address customer concerns. Clear communication is extremely important in this role due to the nature of the information being relayed. In addition to scheduling appointments, they will maintain relationships with our customers by conducting follow-up calls to ensure quality and continuity throughout all appointments. This job mainly deals with high-volume phone inquiries, therefore call center experience is highly recommended.What We Can Offer You:Full-Time hoursMedical, Dental, and Vision InsuranceHSA Plan AvailableLong-Term Disability, AD&D, and Life Insurance401k PlanPaid HolidaysEqual Opportunity EmployerNecessary Skills:Great time managementEfficient keyboarding/data entryProven track record of achieving or over-achieving goalsOutstanding communication (with customers and co-workers)Great attitude with a high-energy personalitySuperior customer service skillsCall center experience helpful, but not requiredRequirements:High School Diploma or equivalent, some college preferredAutomotive experience preferredProfessional work ethic and appearanceStable work history requiredExcellent verbal communication skills must speak clearly and professionally.Ability to work in a structured environment and adhere to attendance policies and scheduling requirements which include evenings and weekendsProficient with basic computer applicationsOutgoing and friendly personality not easily intimidated, ability to handle customer rejectionAbility to maintain high levels of professionalism, salesmanship, teamwork, organization and customer serviceAbility to work well in a fast-paced and diverse environmentAbout Nourse Chillicothe AutomallNourse Chillicothe Automall is a family-owned auto dealership with over 30-years of experience in the area. Here at Nourse we are focused on automotive sales, service and customer satisfaction. Located conveniently in Chillicothe, Ohio, Nourse Chillicothe Automall is a short drive from Grove City, Circleville, Washington Court House, Jackson, and Portsmouth.Applications Require a Valid Email AddressWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.