Office Manager

Assisted Living Services and Retirement Communities

Glen Park Glendora is seeking a compassionate and detail-oriented Office Manager to support the daily administrative operations of our senior living community. Join our dedicated team at our Glendora location and help ensure the smooth and efficient functioning of our front office, while fostering a welcoming and organized environment for residents, families, and staff.

Reports to: E xecutive Director and Assistant Administrator

Job Summary:
As the Office Manager, you will be the first point of contact for visitors and callers, responsible for overseeing front desk operations, managing administrative tasks, and supporting compliance with regulatory and company policies. You will maintain accurate personnel documentation, assist with internal communications, and supervise front office and support staff. Your role is essential in promoting a professional, responsive, and resident-focused atmosphere within the community.

DUTIES AND RESPONSIBILITIES

• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Monitor the visual security system and audio security doors for the elopement of residents.
• Administer the front office in accordance with generally accepted administrative practices.
• Maintain personnel records and documentation standards called for by Title 22, Title 17, and Company policies.

MINIMUM QUALIFICATIONS

• Completion of high school.
• Able to type at least 60 words per minute.
• At least one year of related work experience.
• Able to pass training in first aid and CPR.
• Able to pass background check

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.

SPECIAL SKILLS NEEDED TO PERFORM THE JOB

• Have the personal characteristics, physical energy, and competence to work effectively with residents, families, and staff.
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

LINES OF SUPERVISION
Supervision Given & To Whom
A. Delegates to:

• Over the Receptionist.
• Over the Janitor
• Over all staff below Administrator in the absence of the Administrator and the Assistant Administrator.

B. Delegates to the Medication Technician, authority:

• Over the Direct Care Staff
• Over the Housekeeping Staff

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.