Vice President

Vice President ServicesThe Vice President (VP) is responsible for the overall leadership, strategy, financial performance, and balance sheet health of the Services business. This role owns full P&L and working capital accountability and leads all aspects of service business development, field operations, training & technical support, spare parts distribution, customer experience, safety, and workforce development. This will be an onsite position in the St. Louis, MO office.Strategic Leadership & GrowthSet and execute the strategic vision for the Services business in alignment with corporate objectivesDrive profitable growth through service contracts, preventative maintenance programs, aftermarket parts attachment, and new service offerings. May include organic and inorganic opportunitiesLead expansion initiatives across geographies, capabilities, and service modelsBuild scalable operating models that balance growth, margin, and capital efficiencyP&L, Balance Sheet & Working Capital OwnershipOwn full P&L responsibility, including revenue growth, margin expansion, cost control and productivity improvementsMaintain direct accountability for balance sheet performance, with emphasis on working capital efficiencyEstablish and manage annual budgets, forecasts, and cash flow plansWorking Capital & Asset ManagementDrive disciplined management of Accounts Receivable (AR), including:DSO targetsBilling accuracy, cycle times, and collections effectivenessOptimize Accounts Payable (AP) performance, balancing supplier terms, cash flow, and strategic vendor relationshipsOwn inventory performance for spare parts warehouses and field service van stock, including:Inventory turnsObsolescence and excess inventory reductionService-level tradeoffs between fill rates and capital efficiencyPartner closely with central Finance and Supply Chain operations to improve cash conversion cycle and return on invested capitalOperations & Service ExcellenceLead all service operations, including field service technicians, dispatch, technical support, and spare parts warehousesEnsure consistent, high-quality service delivery while controlling labor, parts, and logistics costsDrive continuous improvement in:First-time fix ratesTechnician productivity and utilizationParts availability and fulfillment accuracyHelp design, implement and optimize service management, ERP, and inventory systemsMarket Share, Customer Experience, & Brand ReputationChampion a customer-first culture focused on availability, responsiveness, and professionalismLead the service organization post-sale with responsibility for performance impact, retention, and growth. Ensure service is a core value driver for the business.Strengthen relationships with key customers, OEM partners, and strategic accountsAdd national and regional accounts to the businessEvaluate develop and execute expansion into Mexico and other priority markets.Expand the business beyond inherited territories and develop new enterprise relationships.Monitor and improve customer satisfaction, NPS, contract renewal, and retention metricsTalent & CultureBuild and develop a high-performing leadership team across field operations, selling, and parts distributionCreate a culture that embodies our core values of Teamwork, Respect, Integrity, and CommitmentFoster a culture of accountability, safety, continuous improvement, and financial disciplineSafety, Compliance, & Risk ManagementEnsure compliance with safety, regulatory, and quality standardsPromote a strong safety-first mindset across field and warehouse operations. Track recordables and corrective actions across the organizationManage operational and financial risk through disciplined processes and controlsQualifications & ExperienceRequired10+ years of leadership experience in field services, aftermarket services, or equipment service organizationsDemonstrated P&L and working capital ownershipProven ownership of a $60M+ P&L. Prior General Manager or senior Business Development leadership experience.Experience negotiating and writing enterprise service contracts and purchasing agreements. Track record expanding business beyond inherited territory.Experience managing multi-location service operations and parts distributionStrong understanding of service and inventory KPIs, including AR, AP, DSO, inventory turns, and cash conversion cycleStrategic business development design and implementation experienceExperience directly engaging company ownershipSaint Louis, MO based residencePreferredExperience in foodservice equipment, industrial equipment, or OEM service environmentsBackground in private equity–backed or capital-disciplined growth organizationsExperience integrating service operations with parts warehousing and logisticsBi-Lingual English and Spanish speakingLeadership CompetenciesStrong business owner mindset with comfort managing both income statement and balance sheetData-driven operator who balances service excellence with capital efficiencyCollaborative leader who partners effectively with Finance, Supply Chain, and SalesDecisive, accountable, and execution-oriented, forward looking, strategic mindsetSuccess MeasuresRevenue growth and EBITDA performanceStrategic planning and execution (that accelerate the prior note)Working capital improvement (DSO, inventory turns, cash conversion cycle)Spare parts warehouse performance and asset utilizationCustomer satisfaction, contract retention, and safety metricsStrength of leadership bench and employee engagement