Receptionist/Administrative Assistant - Bilingual

Job Title

Position Description

Duties and Responsibilities:

• Screen incoming customer calls according to departmental procedures in a courteous manner. Provide information to the public and refer clients to other agencies from the referral list provided. Route other calls to the appropriate staff personnel in a timely manner.
• Instruct clients on the registration process for Supervised Visitation and Self-Represented Litigant (SRL) services.
• Maintain the reception area, including greeting clients, assisting with paperwork/applications, scanning of supporting documents, monitoring customer's/children behavior, managing the television and organizing the children's toys.
• Receive cancellation phone calls, and other calls regarding visitation services.
• Enter events in Automon when taking any action on a case. Act as support when caseworkers are out, including calling clients about cancellations fees or intake scheduling.
• Observation Reports - Entering all Reports on Automon in their case file when received.
• Administrative Hold Cases - Close files after one year in Automon and file a letter with the Court advising of closure. Close cases with fees due by notifying client of fees due in formal Demand letter.
• Surveys- Send out Quarterly surveys to all custodial and visiting parents for the VOCA grant.
• File certifications and notice of completion with the court.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call View phone number on click.appcast.io or email View email address on click.appcast.io.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 50 W.P.M. and 90% accuracy.

Education and Experience:

• High School Diploma or GED equivalent from an accredited educational institution
• Two (2) years customer service, secretarial or receptionist experience required.

Knowledge, Skills, and Abilities:

• Bilingual English and Spanish Required.
• Strong communication and telephone skills.
• Good research and filing skills.
• Proficient use of Microsoft Office applications.
• Ability to learn and become proficient in various software and web applications.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Register Online for the HRT Clerical Skills Test using the following link:

Position Type and Typical Hours of Work:

• Regular Full-time
• Monday - Friday | 8:00 A.M. - 4:30 P.M.

• $ 22.78 Hourly
• Based on 26 Pay Periods
• Plus benefits

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Harris County Employee Benefits

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

• Health & Wellness Benefits
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Paid Time Off (PTO)
• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website: