Card Operations Associate - Payment Operations

Card Operations Associate

The Card Operations Associate is responsible for performing various operational support duties relating to the WesBanco debit card, commercial credit card, other card related functions. Performs a variety of daily tasks; reviews reports; provides assistance via telephone or email in response to banking center inquiries; processes data entry information through various task related electronic systems; and performs other duties as assigned.

Essential duties and responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ensures accurate and timely processing of debit card, commercial credit card, and other card related functions.

Collaborates with peers and leaders effectively.

Demonstrates a willingness to change processes and technological capabilities.

Willingness to learn new systems and processing in order to streamline and scale work.

Performs work within customer service level expectations and key vendor processing timelines.

Performs daily work as defined with accuracy.

Reviews and processes debit card requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.

Performs transactions within associated compliance and requirements.

Analyzes transactional risk and reasonableness in accordance with bank guidelines.

Other requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.

Ability to interact effectively within a team and with customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Team player with a positive outlook.

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Ability to learn various Banking Software programs

High School Diploma or General Education Degree (GED) required.

Banking experience preferred.