Associate Registrar

Job Description:

Empire State University's Office of the Registrar invites applications for the position of Associate Registrar. The Associate Registrar provides leadership and operational oversight of student records systems, with a primary emphasis on technology implementation, system optimization, and process improvement, particularly in the area of transfer credit.

The successful candidate will lead initiatives aimed at enhancing operational efficiency, supporting student success, and delivering exceptional service to both students and staff. This role is responsible for evaluating, streamlining, and auditing academic processes, as well as documenting and implementing improved registrar operations through the effective use of technology.

The ideal candidate will possess extensive hands-on experience with Ellucian Banner and a demonstrated ability to leverage system functionality to advance institutional objectives.

Key Responsibilities:

• Lead and coordinate multiple Office of the Registrar technology initiatives and system implementations.
• Provide strategic oversight of transfer system implementation and process redesign, driving continuous improvement initiatives to strengthen transfer credit evaluation, data integrity, and cross-departmental collaboration.
• Analyze business processes and recommend technology-driven efficiencies.
• Evaluate system updates, patches, and new features; recommend and implement changes as appropriate.
• Collaborate with ITS, Decision Support, and campus partners to align system functionality with business needs.
• Develop and execute comprehensive test plans for system upgrades, enhancements, and integrations.
• Create and maintain functional documentation, workflows, and training materials.
• Provide guidance and training to Registrar staff and campus stakeholders on system functionality and new processes.
• Serve as a key resource for complex system-related questions and problem resolution.
• Contribute to strategic planning for registrar systems and services.
• Serve as a member of the Office of the Registrar's management team.

Requirements:

Required Qualifications:

• Bachelor's degree from an accredited institution.
• At least three (3) years' progressive experience in a Registrar's Office or closely related higher education environment.
• A minimum of three (3) years' experience working with Ellucian Banner, including functional configuration, testing, and end-user support.
• Demonstrated Banner experience across multiple modules (e.g., Student, Registration, Transfer Articulation/SCADETL), with the ability to troubleshoot, evaluate patches, and implement system changes.
• Demonstrated knowledge of transfer articulation processes within Banner, including transfer equivalency rule management, audit validation, and data integrity review.
• Excellent customer service skills and ability to maintain productive constituent relationships.
• Supervisory experience in a higher education or administrative setting.
• Working knowledge of FERPA and academic records compliance.
• Experience with system implementations, upgrades, and functional testing.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple projects and meet deadlines.

Preferred Qualifications:

• Master's degree from an accredited institution.
• Experience with process mapping or project management methodologies.
• Experience writing functional specifications or technical documentation.
• Knowledge of academic policies, curriculum processes, and student records regulations (e.g., FERPA).

Special Information:

• Occasional travel, as well as evening and weekend hours, may be required to fulfill departmental, divisional, and university-wide commitments.
• Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
• SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.

Additional Information:

Rank/Salary: Associate College Registrar, SL4 / $80,000-$85,000, dependent upon experiences and qualifications.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.

SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at View phone number on click.appcast.io.


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Application Instructions:

Applications Due By: Applications accepted until position is filled.


If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button:

• Resume
• Cover letter
• Name and contact information of three professional reference

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