Sr. Customer Solutions Manager, USAF

Senior Customer Solutions Manager

Amazon Web Services is seeking a Senior Customer Solutions Manager to support our Air Force (DAF) Intelligence and Information Dominance customers. In this role, you will have the exciting opportunity to help drive the growth and shape the future of emerging technologies for the warfighter. Your responsibilities will include accelerating delivery against customer outcomes as part of a cross-functional account team, managing an existing portfolio of mission-critical customers, and ensuring successful execution and value realization across USAF programs supporting command and control, weather, intelligence, and OCONUS missions. This includes driving adoption strategies, collaborating across AWS, and engaging with customers and industry partners to influence and accelerate cloud and AI adoption.

The role requires a professional who is experienced in customer success management, program delivery, and customer relationship management for emerging technology programs in the Department of Defense (DoD). The ideal candidate will have (1) expertise operating in entrepreneurial and highly matrixed environments, (2) the ability to translate customer requirements into technology solutions, and (3) past performance implementing and delivering technology solutions that drive measurable customer outcomes. Candidates should have an understanding of DoD infrastructures, policies, and operational performance requirements.

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. This position requires 2540% travel dependent on customer locations and classification requirements.

Key Job Responsibilities

• Own & Influence: Lead complex DoD customer engagements end-to-end as a trusted advisor to senior military and civilian decision makers, delivering measurable outcomes across multiple USAF programs
• Drive Adoption & Delivery: Develop and execute cloud adoption roadmaps aligned with program milestones; accelerate delivery and value realization across a portfolio of classified workloads
• Accelerate Value: Identify opportunities for large-scale migrations, generative AI, and modernization that advance USAF missions and operational efficiency
• Navigate Ambiguity: Operate independently in classified environments (Secret/TS/SCI) with incomplete information, using high judgment to provide clarity to customers and internal teams
• Enable & Govern: Design AI readiness assessments, governance frameworks, and executive briefings that prepare customers for cloud transformation and long-term operational excellence
• Advocate & Advise: Serve as the customer's voice within AWS, providing actionable insights that inform service improvements and align internal teams to customer priorities
• Collaborate & Coordinate: Bridge AEs, SAs, TAMs, and ProServe to ensure cohesive execution against customer cloud strategy
• Build, Scale & Mentor: Build scalable mechanisms, develop best practices, and mentor within and across teams to elevate CSM performance

About the Team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.