Business Development Representative

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What’s the opportunity?

As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our San Francisco office, you will be at the forefront of Fin’s expansion across North America, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience.

We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in enterprise sales.

As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!

What will I be doing?

• Owning and prioritizing a named book of enterprise accounts (2,000+ employees) in partnership with Enterprise Account Executives across North America
• Generating new business pipeline through high-quality, multi-threaded outreach across phone, email, LinkedIn, and events, targeting multiple stakeholders within the same account
• Engaging senior and executive-level buyers (VP, C-Suite) with relevant, insight-led messaging tailored to their business and industry
• Running account-based prospecting strategies — not just single-prospect outreach — building a view of the full buying group before engaging
• Providing a best-in-class experience for Fin’s prospective enterprise customers throughout the outbound process
• Maintaining deep knowledge of Fin’s product, enterprise use cases, and market positioning
• Partnering with Enterprise AEs to align on account strategy, territory planning, and pipeline reviews
• Working cross-functionally with Marketing, Sales Operations, and Product to improve processes that directly impact enterprise pipeline generation and conversion
• Engaging in team development and mentoring of newer BDR teammates

What skills do I need?

• Strong desire to build a career in sales, with a goal of growing into an Account Executive or senior closing role
• 1+ year of customer-facing work experience (Sales and/or SaaS experience is a +); enterprise experience strongly preferred
• Enterprise Prospecting Skills
  • Knows how to run account-based outreach: researching a target account, mapping the buying group, and building a multi-thread strategy before outreach — comfortable engaging VP and C-level contacts across complex organizations
• Operational Excellence
  • Manages a large account list effectively; knows how to prioritize activity to drive the most pipeline and maintains strong CRM hygiene
• Market & Industry Knowledge
  • Brings solid knowledge of the enterprise SaaS landscape and Fin’s key verticals; stays on top of industry news and uses it to sharpen outreach
• Communication
  • Crafts compelling, concise messaging for executive audiences across channels and personas; listens effectively and works closely with their AE
• Growth Mindset
  • Self-aware, with a clear sense of strengths and areas for growth. Sees every day as an opportunity to be 1% better. Proactively seeks feedback.
• Results Oriented
  • Brings a never-settle approach to quota, progression, and team development. Motivated to succeed and raise the bar for those around them.

Bonus skills & attributes

• Bachelor’s Degree preferred
• Familiarity with these systems and tools: Salesforce (SFDC), Outreach, 6sense, ZoomInfo, LinkedIn Sales Navigator, Cognism

*Proof of eligibility to work in the United States is required.

The pay range for candidates within the San Francisco Bay Area is $41.96 - $53.23 per hour, along with incentive compensation ranging from approximately $27,810 - $33,218. For full-time employment, the estimated all-in annual compensation range (OTE) is $87,287 - $110,725. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.