Program Manager - Evaluations

Role Description

The Program Manager is a critical role responsible for overseeing and managing multiple projects and programs to ensure alignment with client expectations, goals, and objectives. This role involves a blend of strategic oversight, tactical execution, and client, vendor, and internal stakeholder relationship management. The Program Manager, in partnership with the Strategic Consultant(s), supports the coordination of activities, manages project and program scope, schedule, and tools/templates, and ensures the successful delivery of high-quality outcomes.

The Program Manager is assigned to only evaluation projects or only conversion projects.

Essential Functions & Additional Responsibilities

• In partnership with the Strategic Consultant(s), manage program workstreams to ensure timely and effective completion of interconnected project activities by developing, implementing, and maintaining project plans and tools.
• Assist in the management of project scope and scheduling and coordinate cross-functional project activities with clients and Engage fi and/or vendor resources.
• Communicates program and individual project progress to client and/or internal resources by tracking, preparing, and presenting internal and client-facing reports and presentations.
• Escalates proposed modifications to program/project scope and communicates approved changes to stakeholders.
• Internally escalates program risk issues pertaining to project deadlines and activities, strategizes with client and Strategic Consultant(s) to resolve issues, and facilitates approved modifications to project plan(s) and overall program.
• Provisions, manages, and maintains program and interconnected project management documents and related tools and templates.
• Assists with the ongoing development and enhancement of EFI best practices, project tools, and overall process improvements.
• Supports implementation, adoption, and usage of new tools, processes, and technology.
• Accurately tracks and records project billing hours and budgets as directed.
• Supports consultants and the Consulting Services evaluation and conversion teams directly with process or project issues as requested.

Qualifications

• Highly collaborative across various levels of an organization.
• Strong skills in interpersonal and professional verbal communication.
• Ability to work independently in a peer review environment.
• Highly effective change, risk, and resource management skills.
• Highly adaptable in a dynamic and fast-paced environment.
• Excellent communication skills (written/verbal).
• Evolved problem-solving skills with a natural curiosity for solving problems.
• Ability to manage multiple priorities and streams of activities.
• Self-motivated and capable of organizing and prioritizing work.
• Team player that leverages available resources to get the job done.

Requirements

• Bachelor’s degree in business administration or related experience.
• Minimum of 7+ years of related project management experience in the credit union, banking, payments, or related vendor industry.
• Experience in working with solutions involving enterprise-grade software applications.
• Project Management Professional Certification preferred.
• Technical knowledge - Smartsheet, HubSpot, resource management and tracking applications, Microsoft Office, Microsoft PowerPoint.

Benefits

• Competitive pay, incentive programs, 401k matching.
• Unlimited time off plus 11 paid holidays.
• Medical, dental, and vision health plans with FSA or HSA options.
• Opportunities to volunteer and give back to the communities we serve.
• Paid remote work expenses.
• Career development, trainings, continuous learning, and employee recognition.
• Team engagement events and activities.
• Culture of growth and continuous improvement.
• A great place to work!