Front Desk Supervisor

Front Desk SupervisorGeneral Hotels Corporation has an immediate opening for a Front Desk Supervisor at the Crowne Plaza Indianapolis Airport. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service. The Front Desk Supervisor is responsible for a variety of tasks, including:Supervise the Guest Services staffWelcome guests in a friendly, prompt and professional mannerAssist Guest Services staff, as needed, with any guest concernsFollow established hotel procedures at all timesCommunicate any outstanding guest requests or issues to management that may require additional monitoring or follow-upMaintain positive communication between all departmentsMOD Shifts as neededManaging and assisting shuttle servicesJob Requirements & Expectations:Must have a minimum of (2) years of hotel guest services experienceMust have a passion for the hospitality industry and the ability to provide exceptional serviceAttendance and punctuality is crucial for this roleAbility to stand for lengths of timeStrong communication skillsDetail oriented to ensure all reservations and billing are correctAbility to lead and to work as part of a teamDeliver great customer service and ensure guest satisfactionTake action to solve guest concerns using service recovery guidelinesMust have flexibility and be able to work nights, weekends and/or holidaysPrior Opera training and/or knowledge is preferredMust have valid drivers license and be willing to drive hotel shuttle.Benefits include:Medical, Dental, and Vision Insurance OptionsCompany Paid Life InsuranceCompany Paid TelemedicineSupplemental Life Insurance401(k) with company matchEarned Wage Access ("on-demand pay")Hotel Room DiscountsCompany Paid Employee Assistance ProgramPerks through Benefit HubGenerous Time Off PackageGeneral Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility. General Hotels