Sales Operations Coordinator

Job Description

Job Description

Job Responsibilities:

1. Sales Support
   • Assist the sales team in preparing quotations and proposals for customers.
   • Maintain customer records and sales-related documentation.
   • Coordinate communication between customers, sales representatives, suppliers, and internal departments.
   • Support customer inquiries regarding products, pricing, delivery schedules, and order status.
2. Order Management
   • Enter and process customer orders accurately in the SAP system.
   • Monitor order progress from receipt through shipment and delivery.
   • Coordinate with procurement, warehouse, and logistics teams to ensure timely fulfillment.
   • Track backorders and provide regular status updates to customers and sales personnel.
3. Logistics & Import/Export Documentation
   • Prepare and review shipping documents, including commercial invoices, packing lists, bills of lading, certificates of origin, and other import/export documentation.
   • Coordinate with freight forwarders, customs brokers, and carriers regarding shipments.
   • Ensure compliance with import/export regulations and company procedures.
   • Maintain shipment records and support customs clearance activities.
4. Accounts Receivable & Accounts Payable Support
   • Assist in generating customer invoices and monitoring payment status.
   • Follow up on outstanding customer payments when necessary.
   • Support vendor invoice verification and payment processing.
   • Maintain accurate AR/AP records and documentation.
5. Reporting & Administration
   • Generate sales reports, order status reports, and operational metrics.
   • Maintain organized filing systems for customer, sales, and shipping records.
   • Assist with process improvement initiatives to enhance operational efficiency.
   • Perform other duties as assigned by management.

Qualifications:
• Associate or Bachelor’s degree preferred.
• 2+ years of experience in sales support, customer service, logistics, or operations.
• Experience with SAP systems and Microsoft Office applications.
• Knowledge of import/export documentation and logistics processes preferred.
• Strong organizational, communication, and multitasking skills.
• Ability to work independently and as part of a team.
• Bilingual English and Chinese is a plus.