Key Account Manager RD - Gulf Coast
Pfizer Inc
Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients. The Rare Disease (RD) Key Account Manager (KAM) will develop market insights and understand influencers on the market and Accounts/Customers in RD Therapeutic categories. This colleague is responsible for managing Accounts and developing key C-Suite/Administrative and RD therapeutic service line leader relationships. The RD KAM is responsible for the development and implementation of Account Plans for the assigned Accounts and will identify, develop and pull through potential partnership opportunities between Pfizer and the Accounts/Customers. Responsible for working with state, regional or district business leaders and cross-functional Pfizer specialists to ensure appropriate level of support for an Account. Additional responsibilities include segmenting and prioritizing Accounts as well as identifying key Customers within the Accounts. Key Accounts can include, but are not limited to Integrated Delivery Networks (IDNs), Integrated Delivery Systems (IDSs), Accountable Care Organizations (ACOs), Medical Groups (MGs), Independent Physician Associations (IPAs), professional societies, HCP organizations, quality improvement organizations, and IDN specialty pharmacy (SPP) within the defined distribution network (DDN). Customer Engagement, Account Management and Business and People Leadership. Customer Engagement Identify key Customers including the decision making and influencing network (within and those impacting on the Account and local health economy). Maintain effective relationships with key Customer C-Suite and RD therapeutic service leaders, administrative and decision-making roles within a prioritized Account Develop effective relationships with key opinion leaders and stakeholders in local health economies. Understand and seek to influence key local, regional and national healthcare issues and best practices aligned to market and key Accounts (political and advocacy organization engagements to be led by Political Affairs colleagues). Manage co-execution of Project Plans (holding Customer and Pfizer accountable for plan execution). Account Management Manage a set of prioritized Accounts to achieve agreed business objectives. Seek out opportunities for synergy and collaboration to achieve both Pfizer and Customer goals through active and transparent Customer/Account Planning. Analyze and understand local environment, Account business, and aligned Pfizer priorities to create Account plans which identify mutually beneficial opportunities. Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is mutually beneficial to Pfizer and the customer. Partner with RD IAT to facilitate colleague understanding of local market/customer drivers. Share and help scale proven practices across the region and nation. Lead and support development of high functioning, x-functional team (sales, medical, marketing, HIT and IM KAM), consistent with account team model. To be a local expert on healthcare reform, the evolving landscape and the organization of Accounts/Customers. Lead the development of RD Account and strategic planning priorities. Utilize organizational awareness skills and alignment of Pfizer's priorities to include appropriate Pfizer colleagues with an Account to optimize value provided to the Customer and to Pfizer. Communicate a short-, mid- and long-term view of Pfizer business with Key Accounts, delivering ongoing opportunities for RD portfolio, aligning across all Pfizer Business Units when appropriate. Provide regional marketing and strategy teams key local and Customer specific insights that they can then utilize in crafting new market specific materials. Management and/or Account Management experience is strongly recommended.
- Bachelor's Degree required. MBA or advanced degree in a related field preferred.
- 5-10 years of previous pharmaceutical, biotech, or medical marketing/sales experience preferred with at least three years spent in a promoted position and/or developmental role with demonstrated leadership across peer and manager groups.
- Prior team management preferred.
- Candidate expected to live in geographic area of role.
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