Human Resources Operations Specialist

Human Resources Operations Specialist

SERVPRO Team Wall is seeking a knowledgeable, discreet, and solutions-focused Human Resources Operations Specialist to handle payroll, benefits, compliance, and process improvement across our locations. This role is a trusted resource for leaders and team members, balancing employee experience with operational discipline, legal compliance, and sound business judgment.

What You'll Do:

• Employment law and compliance: Maintain working knowledge of federal, Maryland, Pennsylvania, and applicable local employment laws; identify changes affecting wage and hour practices, classifications, leave, accommodations, anti-discrimination, and personnel documentation. Escalate significant risks and seek qualified legal guidance when needed.
• Employee relations and investigations: Provide confidential, timely guidance on workplace concerns, complaints, conflict, discipline, and performance matters. Conduct fair, documented investigations.
• Manager guidance: Coach and support managers on consistent policy application, documentation, performance improvement plans, progressive discipline when appropriate, and respectful employee communication.
• Payroll and timekeeping: Oversee the accuracy and timely completion of HR-side payroll activities in Paylocity, including employee changes, timekeeping exceptions, deductions, PTO, approvals, and required documentation. Coordinate with Finance and payroll vendors on reconciliations and corrections.
• Benefits and employee support: Administer benefits eligibility, changes, employee questions, vendor coordination, and issue resolution; ensure confidential and timely handling of sensitive employee information.
• Leaves and accommodations: Manage FMLA, applicable state and company leave, disability, and reasonable-accommodation processes; track deadlines, maintain documentation, and coordinate with managers on return-to-work plans.
• Workplace injuries: Coordinate employment-related injury documentation, workers' compensation communications, return-to-work administration, and required reporting with Operations, insurers, and safety leadership.
• Professional representation and ownership: Maintain a high standard of accuracy, responsiveness, confidentiality, business judgment, and written/verbal professionalism; proactively follow through on assigned responsibilities and identify issues before they become escalations.

What You'll Bring:

• Strong working knowledge of federal, Maryland, Pennsylvania, and applicable local employment laws.
• At least 5+ years of progressive human resources experience supporting executive leadership
• Demonstrated experience handling confidential employee-relations matters, investigations, leave administration, benefits, payroll, and HR compliance.
• Sound judgment, strong documentation habits, and the ability to apply policies consistently and fairly.
• Experience with HRIS and payroll platforms; Paylocity experience is preferred.
• Strong proficiency with Microsoft 365 and the ability to improve processes through systems and workflow controls.
• Clear written and verbal communication skills, with the ability to coach leaders and build effective cross-functional partnerships.
• Collaborative mindset- you'll work with the Human Resources Generalist to support the Director of People & Marketing
• Ability to remain calm, organized, and solution-oriented in a fast-paced environment.
• Willingness to travel occasionally among Team Wall markets.

About Us:

SERVPRO Team Wall is a proud franchise of the nationally recognized SERVPRO brand, specializing in restoration and remediation services that help homes and businesses recover from disaster. Our customers trust us to show up when it matters most, and our employees love being part of a team that makes a real difference every single day. We are committed to fostering a supportive, growth-oriented workplace where talented professionals can build meaningful careers. Compensation: $70,000.00 - $85,000.00 per year