Senior Director Revenue Recovery

Role Description

The Senior Director, Revenue Recovery is responsible for leading enterprise-wide strategies to optimize cash recovery, reduce revenue leakage, and improve financial performance across the revenue cycle. This role provides executive leadership over denial management, accounts receivable (A/R) follow-up, underpayment recovery, and retrospective revenue opportunities.

This leader drives large-scale process improvements, aligns cross-functional teams, and leverages data-driven insights to enhance recovery performance while ensuring compliance and operational efficiency. The role requires approximately 10% onsite travel to support key client and leadership engagements.

Key Responsibilities

• Lead enterprise revenue recovery strategy across denials management, A/R follow-up, appeals, and underpayment resolution
• Develop and execute initiatives to reduce write-offs, improve overturn rates, and accelerate cash collections
• Identify and recover revenue from previously written-off or underpaid claims through targeted audits and recovery efforts
• Establish and monitor key KPIs including A/R aging, denial rates, recovery yield, and cash acceleration metrics
• Drive root cause analysis across denial trends and implement enterprise-wide prevention strategies
• Partner closely with Coding, Clinical, Billing, Compliance, and Payer Strategy teams to reduce revenue leakage and improve claim accuracy
• Oversee escalation management for complex payer disputes, high-value accounts, and systemic recovery barriers
• Lead standardization of workflows, policies, and recovery strategies across multiple clients or regions
• Provide executive reporting and insights to senior leadership, including financial impact, trends, and optimization opportunities
• Build and develop high-performing recovery and A/R teams, fostering accountability and continuous improvement

Qualifications

• Bachelor’s degree required; Master’s degree preferred (Healthcare Administration, Business, or related field)
• 10+ years of progressive leadership experience in revenue cycle, with deep expertise in A/R, denials, and revenue recovery
• Proven success in improving cash collections, denial overturn rates, and revenue recovery outcomes
• Strong knowledge of payer strategies, reimbursement methodologies, and regulatory requirements
• Experience leading large-scale, multi-site or multi-client revenue cycle operations
• Demonstrated ability to use analytics and reporting to drive operational and financial performance improvements
• Executive-level communication and stakeholder management skills

Requirements

• Approximately 10% onsite travel for client engagement, leadership alignment, and strategic initiatives

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs
• Professional development investment, including earning a professional certification relevant to your field and tuition reimbursement
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company