Client Success Director
Clavis Technologies
Job Title: Client Success Director Location: New York City, New Jersey, Boston, and Maryland. Duration: Fulltime Job Description / Responsibilities Own delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenue Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics Ensure strong client outcomes and satisfaction, with a target NPS of 70+ Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans Represent full portfolio across AI, engineering, design, behavioral science, and pharma analytics Manage account economics, including utilization, margins, and delivery health Drive proposals, client presentations, and commercial discussions in support of new and expanded work Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversightAct as a long-term strategic partner to clients and an active contributor to the growth of the HLS practice Qualifications 20+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients 10+ years of consulting experience in healthcare and life sciences 10+ years leading AI initiatives, including GenAI, for large enterprise clients Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery Proven commercial judgment with the ability to connect client challenges to business outcomes Experience engaging senior executives (CIO, SVP, VP) in strategic discussions Demonstrated ability to lead large, cross-functional teams through influence Comfortable operating in ambiguous, fast-moving environments Strong written and verbal communication skills Hands-on experience with proposals and executive-level client presentations Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities #J-18808-Ljbffr Clavis Technologies
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