Sr. Hearing Instrument Specialist

Hearing Instrument Specialist

The Department of Otolaryngology is currently seeking a full time Hearing Instrument Specialist to work in Miami, FL. The Hearing Instrument Specialist (HIS) is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefit of amplification, as well as providing basic audiometric testing. The HIS counsels' patients regarding test results and reviews options which best meet their hearing care needs. In addition, the HIS performs hearing aid testing, selection, and fitting to all populations. The HIS reviews pricing and sale of hearing aids as a part of the patient education process.

Core Job Functions

• Conducts air and bone conduction threshold measurements; utilizes pure tone masking procedures in conducting tone decay testing and Speech Discrimination (SD) tests; and obtains Speech Reception Thresholds (SRT).
• Establishes Most Comfortable Listening Level (MCL) and determines Uncomfortable Listening Level (UCL/LDL).
• Uses speech masking and performs tympanometry; obtains acoustic reflexes ipsilaterally and contralaterally.
• Operates the audiometer and utilizes otoacoustic emission equipment (OAE). Coordinates and interprets test results.
• Completes patient chart notes and sends written report to referring and primary care physicians.
• Counsel's patients regarding test results; provides hearing aid candidates with education materials and scheduling information; makes recommendations regarding hearing care options; and sells appropriate hearing care products and warranties.
• Provides hearing aid dispensing, including selection, fitting, ear-mold acoustics, ongoing management with follow-up, education, and patient training on device use and care.
• Conducts real-ear measurements; performs functional gain testing; and performs correct programming, modifications, and acoustical adjustments.
• Demonstrates and sells Assistive Listening Devices (ALDs), batteries, and other special products.
• Manages the hearing aid device inventory and queue for all patient populations. Performs hearing aid checks, cleaning, and repairs.
• Assesses clinical quality outcomes, including efficiency and productivity.
• Exercises confidentiality to ensure compliance with all HIPAA regulations.
• Participates in training sessions to remain up to date with and share knowledge of new hearing assistance devices.
• Provides excellent customer service and maintains good public relations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

Education: High School diploma

Certification and Licensing: License in relevant specialty or field

Experience: Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• Ability to work independently and/or in a collaborative environment.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Commitment to the University's core values.