Home Care Agency Scheduler

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Ensures community is adequately staffed in order to meet resident's care and service needs and in accordance with the company standards and guidelines.

1. Supervises direct care staff as delegated by manager/supervisor.
2. Ensures associate schedules are communicated/distributed to all associates a minimum of one week in advance (or longer as required by your individual agency).
3. Effectively manages and communicates all changes in resident/client needs to associates as updates are made to the contract and plan of care.
4. Manages on-call/after-hours business needs as assigned.
5. Effectively communicates all staffing shortages and additional staffing needs to supervisor.
6. Effectively operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.
7. Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed in regards to billing practices
8. Responsible for completing review and reconciliation of billing on a weekly basis.
9. Ensures billing information is complete and correct prior to finalizing monthly resident billing.
10. Maintains positive relationships and rapport with co-workers, residents, family members and community personnel.
11. Effectively maintains client chart/documentation and filing practices as per company guidelines and best practices.
12. Completes other duties as assigned.
13. Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
14. Manages on-call/after office hours and weekend's business needs as assigned.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience
High school diploma or General Education Degree (GED) required. Prefer one year experience working with older adults or in a related healthcare setting.

Certifications, Licenses, and Other Special Requirements
None

Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have knowledge and working capability of PCs, including Microsoft Word and Excel.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage.
• On-Call on an as needed basis
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be :

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.