Business Process Support Consultant - Alpharetta, GA

Requisition ID: 6740

Job Title: Business Process Support Consultant - Alpharetta, GA

Job Country: United States (US)

Here at Avanos Medical, we passionately believe in three things:

• Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
• Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
• Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. 

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. For more information, visit

Essential Duties and Responsibilities:

The incumbent is responsible for the overall quality of the Global Customer Service Processes and adoption within the teams, identifying and improving business processes as well as providing user support and training to the Global Customer Service teams. This role will provide guidance to Business Process Support Analysts and feedback to Customer Service leadership around individual contributor performance to standards. This individual would also act as a key resource for data mining and analytics related to order management. This role is hybrid from our home office in Alpharetta, GA.

This hybrid role is based in Alpharetta, GA and requires three days per week in the office.

Key Responsibilities:

• Provide functional and technical expertise for the Order Management systems and other related projects/initiatives, ensuring that capabilities, limitations, and risks are effectively communicated to the teams
• Coordinate with IT on system enhancements and testing for SAP and other order management systems
• Identify and lead continuous improvement efforts and implement process changes that create resource capacity or cost savings by collaborating with cross-functional teams across the supply chain including Customer Care, Distribution, Planning, Sales, and Marketing
• Management of Global Customer Service continuous education program defining training requirements for Customer Service roles and ensuring compliance.
• Drive compliance to best practices and standard business processes in Customer Service including the development, communication, training and ongoing updates of policies and procedures.
• Analyze data and reports to identify improvement opportunities, noncompliance issues or further training or development needs.

Your qualifications

Required:

• Bachelor's Degree or equivalent business experience required
• 5+ years' experience in Customer Service, Distribution, Logistics, or related field
• Experience in SAP systems and processes
• Experience in SFDC systems and processes
• Self-starter with ability to work with little work direction
• Ability to troubleshoot complex issues, set priorities, and manage projects
• Strong communication and collaboration skills, specifically in a training environment

Preferred:

• 3+ years' experience in SAP systems and processes
• 3+ years' experience in SFDC systems and processes
• Knowledge and previous application of Continuous Improvement and/or LEAN principles
• Health Care industry experience preferred

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. 

Salary Range:

The anticipated average base pay range for this position is $96,000.00 - $112,000.00. In addition, this role is eligible for an attractive benefits package.

Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

IMPORTANT: If you are a current employee of Avanos or a current Avanos Contractor, please apply here

Join us at Avanos Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.

Make your career count Our commitment to improving the health and wellbeing of others begins with our employees – through a comprehensive and competitive range of benefits. We provide more than just a salary – our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.

Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.

Avanos also offers the following:

benefits on day 1

free onsite gym

onsite cafeteria

HQ region voted 'best place to live' by USA Today

uncapped sales commissions