Load Planner (Bilingual - Korean)
SBT Global
Load Planner (Bilingual - Korean)
Contract
Job Description
Serve as the main contact for customer relations
Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
Excellent customer service in all aspects from booking to cargo delivery on time
Request for quotation with carriers and negotiate the spot rates
Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
Communicate daily with customers, carriers, and internal staff
Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
Follow up any account issues and communicate/liaison with management to implement/drive solutions
Analyze service and cost data for actions or recommendations for business improvement
Report required for service failure, claim, damage, and any other irregularities
Accuracy of data entry into systems
Monitor trends and report changes to management
Qualifications
High School Diploma or GED Required; Bachelor Degree Preferred
Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
Korean bilingual preferred
Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
Self-motivated and works well under pressure with minimal supervision
Highly organized with ability to manage multiple shipments, while paying close attention to detail
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong customer service and negotiating skills
Appropriate phone and email manner with internal and external customers
Warehouse and/or manufacturing knowledge preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
SBT GlobalVacancy posted 5 days ago
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