Accounts Receivable Specialist / Floater

Job Description

Job Description

Johns Plumbing, Heating & Air Conditioning, Inc. is a dynamic and growing organization that has been serving the Triad area since 1974. What started as a small operation has transformed into the largest locally owned service provider for plumbing, heating, air conditioning, and water purification. With a commitment to customer service and a fleet of over 30 trucks operating 24/7, we ensure fast and efficient solutions for all our clients' needs. We are seeking a motivated and detail-oriented Administrative Assistant to join our team and support our daily operations.

Position: Accounts Receivable Specialist / Floater

Duties and Responsibilities

The primary responsibilities of this role include managing receivable accounts, communicating with customers to solicit payments, maintaining accurate records of collection activities, and providing cross-functional administrative support to ensure operational continuity across multiple departments.

Key Responsibilities – Residential Customer Base

• Process and post payments received from customers.
• Be the first point of contact for customer call-in payments, inquiries, and disputes related to account issues.
• Identify and contact customers with delinquent accounts through mail, telephone, or email to request payment.
• Prepare and send monthly statements to customers and initiate credit hold status for accounts that remain unpaid.
• Maintain comprehensive records of collection efforts and account statuses.
• Work with the legal team to complete, file, and manage court documents related to delinquent accounts, including necessary liens for projects.
• Negotiate financial arrangements with customers as authorized.
• Oversee authorized payment schedules and arrangements made with customers, including formal payment plan agreements.
• Handle sensitive customer information, including credit cards and payment details, with confidentiality and care.
• Ensure compliance with current aging percentage goals established by management.

Cross-Functional Support / Floater Responsibilities

To support business continuity and operational efficiency, this position will serve as a trained backup resource across multiple departments and assist with special projects as needed.

• Train and maintain proficiency as a backup Customer Service Representative (CSR), including answering incoming customer calls and assisting with appointment scheduling when coverage is needed.
• Participate in the dispatcher on-call rotation to assist with after-hours customer and technician support.
• Provide backup support for Accounts Payable functions during employee absences, peak workloads, or special circumstances.
• Assist with administrative and operational projects as assigned by management.
• Support departmental process improvement initiatives and assist with implementation of new procedures when needed.
• Maintain flexibility to adapt to changing business needs and provide support where necessary to ensure a positive customer experience.
• Collaborate effectively with Customer Service, Dispatch, Accounting, and Management teams to meet organizational goals.

This Position Requires the Following Skills

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Ability to multitask and effectively prioritize competing responsibilities.
• Strong customer service orientation with a professional and positive demeanor.
• Ability to work independently and collaboratively as part of a team.
• Adaptability and willingness to learn multiple functions throughout the organization.
• Ability to maintain confidentiality when handling sensitive financial and customer information.
• Problem-solving skills and the ability to remain calm and professional in a fast-paced environment.

Benefits:

• 401k Plan
• Paid Health Insurance
• Paid Vacation
• 8 Paid Holidays
• Maternity and Paternity Leave