Mortgage Loan Closer II

Loan Closer II

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life. Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!

We are currently looking for a Loan Closer II to join our Residential Mortgage team.

Job Summary

This role is responsible for managing the residential mortgage closing process from final approval through document preparation, Closing Disclosure delivery, settlement balancing, funding coordination, and post-closing handoff. Ensures closing documentation, disclosures, settlement figures, and funding requests are accurate, timely, compliant with regulatory requirements, and aligned with NASB, agency, investor, and portfolio lending guidelines. Provides exceptional service and communication to borrowers, loan officers, settlement agents, internal operations teams, and external business partners.

What You Can Expect To Work On

• Manages an assigned pipeline of loans expected to close, including monitoring loan status, closing dates, lock expirations, outstanding conditions, settlement-agent readiness, and funding requirements.
• Reviews loan approvals, title commitments, insurance, payoffs, fees, taxes, legal documentation, and closing information for accuracy, completeness, and compliance.
• Works proactively to clear closing-related conditions and obtain any documentation necessary to meet closing deadlines, investor requirements, and borrower expectations.
• Prepares, audits, and delivers Closing Disclosures in accordance with TRID, RESPA, TILA, CFPB regulations, NASB policies, and applicable lending guidelines.
• Prepares and delivers NASB closing instructions and lender closing packages to settlement agents in accordance with established timelines and procedures.
• Collaborates with settlement agents to balance disclosures, validate cash-to-close figures, resolve fee discrepancies, and ensure closing documents are prepared accurately.
• Verifies settlement information, funding figures, wire instructions, and required approvals before submitting funding requests in accordance with NASB procedures and fraud-prevention controls.
• Coordinates with Loan Officers, Processors, Underwriters, Funders, Loan Accounting, Suspense, Post-Closing, and settlement agents to resolve issues and facilitate timely loan closings.
• Identifies, researches, and escalates compliance concerns, closing risks, funding delays, document deficiencies, or investor guideline issues that may impact closing or loan salability.
• Maintains complete and accurate closing files to support quality control reviews, investor delivery, and audit requirements.
• Maintains accurate notes and workflow updates within the loan origination system and associated operational systems.
• Supports closing activities across multiple residential lending products, including conventional, government, first and second mortgage, portfolio, and other NASB-approved loan programs.
• Serves as a resource for less experienced team members by sharing knowledge, assisting with complex files, and supporting cross-training initiatives.
• Assists management in identifying process improvements, recurring closing issues, operational inefficiencies, and training opportunities.

What You Offer Us

• High school diploma or equivalent required; bachelor's degree or equivalent college coursework preferred.
• Minimum 5+ years' experience in mortgage loan closing, title, banking, or related financial services, with demonstrated knowledge of mortgage documentation, investor requirements, Closing Disclosures, settlement coordination, and loan funding processes.
• Experience closing portfolio and non-agency mortgage products preferred.
• Strong understanding of residential mortgage closing functions, the mortgage loan life cycle, and related fulfillment, funding, post-closing, and investor-delivery processes.
• Ability to independently manage a high-volume pipeline while maintaining accuracy, quality, compliance, and service standards.
• Strong organizational, analytical, prioritization, problem-solving, and time-management skills.
• Effective verbal and written communication skills with borrowers, settlement agents, business partners, and internal departments.
• Advanced ability to identify, analyze, resolve, and appropriately escalate complex closing, compliance, funding, and investor-related issues.
• Ability to adapt to changing priorities, business needs, regulatory requirements, and operational deadlines.
• Ability to serve as a knowledgeable resource to peers and support team training, cross-training, and process improvement efforts.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Experience using mortgage loan origination systems; Encompass LOS experience strongly preferred.
• Thorough knowledge of mortgage loan documentation, title requirements, Closing Disclosures, settlement balancing, funding procedures, and closing practices.
• Thorough knowledge of TRID, RESPA, TILA, CFPB redisclosure requirements, and agency, investor, and portfolio lending requirements affecting residential mortgage closings.
• Familiarity with post-closing, collateral, servicing, investor-delivery, electronic document delivery, secure communication, and workflow management platforms.

What We Offer You

• Comprehensive health insurance (medical, dental, and vision coverage)
• 401(k) retirement plan with a 50% employer match on the first 6% of your contribution
• Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
• Exclusive mortgage and banking benefits.
• Employee referral bonuses
• Internal training and development programs to help reach your career goals.
• This position will be based out of our headquarters, with flexibility for remote work one to two days per week.