AI Adoption & Sales Productivity Analyst

About Us

Foundever® is the next-generation service leader reinventing customer experience (CX). Built on diverse and proven industry experience, we combine digital operations with a 150,000-strong, people-led workforce across +45 countries.

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. AI-driven solutions integrated with deep human insight, power a unified experience ecosystem that delivers technology-enabled, people-led and insight-driven outcomes at scale. By blending human empathy with AI and automation, we simplify complexity, accelerate digital transformation and create measurable brand and business momentum for our clients.

Get to know us at foundever.com and connect with us on LinkedIn, Facebook and Instagram.

Job Summary

Embedding AI into the sales/GTM workflow and measuring the lift. The AI Adoption & Sales Productivity Analyst drives adoption of AI-powered tools across the sales/AM organization and rigorously measures their impact on productivity, pipeline, and win rates. This role identifies workflow inefficiencies, runs pilots, and partners with RevOps, IT, and Enablement to scale the AI tools and practices that move the needle for sellers

Primary Job Responsibilities

• Track adoption, usage, and engagement metrics for AI tools deployed across the sales, GTM and Account Management organization
• Analyze the impact of AI tool usage on seller productivity, cycle time, win rates, and quota attainment
• Design and run pilots for new AI capabilities, gathering structured feedback from sales users
• Identify workflow bottlenecks and recommend AI-enabled process improvements in partnership with RevOps
• Build and maintain dashboards that give sales leadership visibility into adoption and productivity trends
• Support onboarding, training, and change management for new AI tool rollouts alongside Enablement
• Partner with IT and vendor teams on tool configuration, integration, and troubleshooting
• Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement
• Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy

Qualifications

• Bachelor's degree in Business, Data Analytics, Information Systems, or a related field
• 2-4 years of experience in sales operations, revenue operations, or business/data analytics
• Working proficiency in Excel/Google Sheets; SQL skills a strong plus
• Experience translating data analysis into clear recommendations for non-technical stakeholders
• Comfort learning and evaluating new software tools quickly
• Familiarity with AI-enabled sales tools (e.g., conversation intelligence, sales copilots, forecasting AI)
• Experience with BI/dashboarding tools such as Tableau, Power BI, or Looker
• Background supporting change management or technology rollouts in a sales organization Data analysis and dashboarding
• Change management and stakeholder communication
• Sales process and workflow knowledge
• AI/sales-tool literacy and curiosity
• Project coordination across pilots and rollouts
• Structured experimentation and measurement

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 

EEO Statement

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination