Community Support Specialist

Community Support Specialist Reports to the Senior Shelter Manager Join the Team at Cincinnati Animal CARE At Cincinnati Animal CARE (CAC), we do work that matters. Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education. This work is meaningful, fast-paced, and can be challenging, but for the right person, it’s incredibly rewarding. We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference. If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we’d love to have you join us. About the Role We are looking for a Community Support Specialist to join our team and play an important role in supporting CAC’s mission. In this position, you will: Partner with our community to achieve the best outcome for the pets and people we serve. You will work extensively with the public to provide services and help to keep pets in their homes by identifying barriers, assessing needs, providing consultation, support, and follow through. You will also provide support while assisting community members with a surrendered animal, admitting a found animal, helping an animal return home to an owner, or problem solving ways to keep a pet in their home. This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community. What You’ll Be Responsible For Your day-to-day may include: Phone consultations with the public In-person consultations with the public Data entry Vaccinating animals Taking pictures of animals Off-site community events General cleaning Work alongside of and collaborate with other departments to ensure daily responsibilities and ongoing projects are optimal and high functioning. Supporting additional organizational needs as they arise What Makes Someone Successful in This Role We’re looking for someone who: Is passionate about CAC’s mission and animal welfare Brings a positive, team-first attitude Communicates openly and professionally Takes ownership and solves problems proactively Thrives in a fast-paced, ever-changing environment Can balance compassion with accountability Is dependable, adaptable, and eager to learn Qualifications Preferred/Required: A high school diploma or equivalent One year of animal husbandry/care experience and/or customer service experience preferred Comfortable with all sizes, breeds, and species of animals Possess empathetic communication skills Ability to handle sensitive issues Ability to maintain accurate records Ability to restrain animals Ability to exercise judgment, tact, and diplomacy Ability to understand and carry out oral and written instructions Positions within this classification may require a valid Ohio driver’s license data entry skills Why Join CAC? At CAC, you’ll be part of more than just a workplace. You’ll join a team of people doing meaningful work together. We offer: The opportunity to make a real difference every day A mission-driven, supportive team culture Growth and development opportunities Competitive benefits package A workplace where your work directly impacts animals and the community Compensation & Benefits Pay: From $15.00/hour Retirement plan with employer match Health, Dental, and Vision Insurance Paid Time Off Professional Development Assistance Life Insurance Working Conditions / Physical Requirements While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to use hands to finger, handle, or operate objects, controls, or tools listed above; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. While performing the duties of this job, the employee frequently works in outside weather conditions. The employee occasionally works near moving mechanical parts; in high, precarious places; and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate to high. Exposure and handling unvetted animals and their waste is frequent. Ability to stand for extended periods Ability to lift at least 30lbs #J-18808-Ljbffr Cincinnati Animal CARE