Patient Account Representative

West Des Moines Des Moines Orthopaedics - West Des Moines 6001 Westown Parkway West Des Moines, IA 50266, USA As a Patient Account Representative, you will work office hours to file, follow up on work comp insurance claims throughout the entire filing process, and apply/adjust payments for services. You will primarily communicate with insurance companies, and provide support to patients who have questions related to submitted insurance claims. After on-site training at our West Des Moines office (up to 90 days) is complete and competency in the process is established, this position works from home (at this time we are only able to accommodate remote workers within the borders of Iowa). You have the ability to come into the office on short notice. This position is a full-time (40-hours) Monday thru Friday position. To thrive in this role, you must have a working knowledge of the billing process. Here’s What You Can Expect Primarily handling workers comp insurance claims, acting as the employer's contact for insurance payments. Review claims and make any necessary adjustments before closing the claim file. Answering questions regarding work comp claims filed. Be able to work remotely as a part of a small, close-knit team of professionals you can rely on who works alongside to create an experience we can be proud of. WhatWe’reLooking For Professional. Ability to communicate calmly and provide professional support to employer, patient and payer questions on incoming claims or payments. Curiosity. You practice the art of listening, asking clarifying questions, and avoiding interrupting others. Independent worker. You know how to keep yourself focused and when to ask for help. WhyDMOS? Reliable schedule with no on-call hours. Friendly,funand dedicated peers. Outstanding 401(k) with an annual company profit sharing contribution (even if youdon’tparticipatein the match program). Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program for full time staff to earn up to22 daysa year. We’ll celebrate 70 years of orthopedic care in 2026! DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test. Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as a social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may View email address on click.appcast.io for more questions. Qualifications Skills Behaviors Motivations Education Required H.S. GED or Diploma or better. Experience Preferred 1 year: Health Insurance Claims Processing 1 year: Medical office - clerical Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr