BOH - Lder de Equipo/Lder de Turno

Team Leader

A team leader is someone who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a heart for service. They have a passion for people and for serving others, have a strong character, take initiative, and work with a sense of urgency at all times. Our team leaders are responsible for supporting the senior management in executing daily operations and for making team members accountable for each component of operational excellence and our service recipe. The two main areas of focus for a team leader are completing tasks to make the restaurant run effectively and training/developing team members. Team leaders lead by example and set the tone for others to follow.

Will be responsible for leading the team and meeting the expectations of the job and following processes in BOH

Will meet the standards and procedures of cleanliness, presentation, and quality.

Will use all available LEAN systems to cook appropriate quantities that minimize food waste.

Will provide training to team members on safety, quality, precision, and agility processes.

Will keep inventory tight and organized in BOH

Will assign team members to their daily duties or modifications as needed.

Will coordinate break periods for all team members on the shift.

Will execute cash handling, register processes, vault reconciliation, change orders, and deposits.

Will be responsible for the proper rotation of inventory and orders that are processed as needed.

Will approve transactions from team members in the cash registers according to the pre-established requirements.

Will address immediate guest complaints, always trying to recover their satisfaction.

Will support the restaurants operational and financial goals.

Will be responsible for overseeing the general cleanliness of the restaurant.

Will participate in daily, weekly, monthly, and quarterly checks (such as Safe Daily Criticals, ERQAs, and temperature checks) and changes as required.

Will ensure a successful transition to the next shift.

Demonstrate resilience, creativity, and constant feedback.

Seek excellence, analyze your progress, and help others win.

Act with dignity, honor, respect, and professionalism.

Always work with a sense of urgency and joy.

Maintain the vision, mission, and values of our organization.

Keep the focus on the assigned role and strive to learn that role as best as you can.

Work scheduled shifts, be punctual, and always come ready to work your shift.

Wear the complete uniform: Shirt, Pants, Belt, Non-slip Shoes, Name Tag.

Organization and adaptability

Independence and attention to detail

Negotiation and conflict resolution

Efficient time management, delegation, and meeting deadlines

Effective verbal and written communication

Information analysis and decision-making equivalent required

University degree diploma and/or equivalent education required

Availability on weekends

8-hour shift

Monday to Friday

Holidays

Day shift

Night shift

Bonus pay

Paid time off

Health insurance

Paid training

Flexible schedule