Administrative Coordinator

Job Description

Job Description

Employment Type:

Contract (20 weeks) About the Role We are seeking a

Support Center Coordinator

to join our team and serve as a key point of contact for customers and internal partners. This position is responsible for providing timely, professional support, coordinating requests, maintaining accurate information, and helping ensure a positive customer experience. The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced environment where priorities can shift throughout the day. Key Responsibilities Serve as a primary point of contact for customer and support-related inquiries. Respond to questions and requests through phone, email, and other communication channels. Coordinate and track customer requests through resolution. Maintain accurate records, documentation, and customer information. Work closely with internal teams to research and resolve issues. Follow established processes and procedures while identifying opportunities for improved efficiency. Escalate complex issues when appropriate and ensure timely follow-up. Assist with administrative and operational tasks that support the overall team. Provide professional, timely, and solutions-oriented customer service. Qualifications Previous experience in

customer service, customer support, coordination, administration, or a similar role

. Strong verbal and written communication skills. Excellent organization and attention to detail. Ability to manage multiple requests and priorities in a fast-paced environment. Strong problem-solving and follow-up skills. Comfortable working with computer systems and learning new software. Ability to work independently while also collaborating effectively with a team.