Patient Services Coordinator

Patient Services Coordinator

Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset.

We offer a competitive salary and a generous benefits package. Flexible schedules to fit your lifestyle. Medical, dental, and vision benefit. Mileage reimbursement. 401k with company match. Dayforce Wallet - a voluntary benefit that gives you access to earned pay, Employee Assistance Program. Online CEU credits. Rewarding one-on-one care, one-on-one mentoring and 24/7 clinical support. Excellent career growth opportunities.

Position Summary

The Patient Services Coordinator (PSC) plays a key role in ensuring accurate scheduling of patient visits and maintaining seamless communication between clinical staff and internal teams. This position supports effective care coordination and continuity of care for patients. The PSC also assists with day-to-day office operations and staff coordination under the direction of the Clinical Operations Manager.

Key Responsibilities

• Manage and maintain schedules for assigned patients; adjust schedules promptly when visits require reassignment
• Answer incoming calls regarding patient and clinician schedules; resolve routing issues and escalate clinical concerns as needed
• Prepare and review weekly and weekend clinician schedules for accuracy
• Collaborate with Clinical Director and Clinical Care Manager to ensure clinician productivity targets are met
• Schedule all Admissions, Recertifications, and Resumption of Care visits
• Reschedule missed or declined visits when appropriate
• Ensure sufficient clinician coverage for vacations, sick leave, and holidays
• Maintain accurate tracking of patient data and clinician routes
• Run daily reports and address discrepancies or scheduling issues
• Assign appropriate visit reasons based on insurance authorizations and clinical documentation
• Ensure compliance with prescribed visit frequency for all assigned patients
• Support internal patient transfers between branch offices
• Follow up on scheduling or coordination issues identified during after-hours operations
• Coordinate training visits and onboarding schedules for new clinicians
• Monitor clinician utilization and report gaps to leadership
• Track and report clinician and patient metrics as required
• Provide coverage for other PSCs as needed
• Maintain compliance with HIPAA, privacy standards, and company policies
• Perform additional duties as assigned

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Strong proficiency with Microsoft Office (Outlook, Excel, Word, Teams)

Preferred Qualifications

• Degree concentration in Social Work, Human Services, Psychology, or Business
• 1+ year of experience in a home health or healthcare environment

Core Competencies

• Organization & Time Management: Highly detail-oriented with the ability to manage multiple priorities in a fast-paced environment
• Communication: Strong verbal and written communication skills; able to clearly convey information and respond effectively to questions
• Problem Solving: Ability to identify issues, analyze information, and implement effective solutions
• Teamwork: Collaborative mindset with a focus on supporting team success and maintaining a positive work environment
• Interpersonal Skills: Ability to build relationships and work effectively with diverse teams

Work Environment & Physical Requirements

• Primarily office-based role
• Prolonged periods of sitting and computer use
• Occasional standing, walking, bending, or lifting (up to 25 lbs)

Travel Requirements

• Local travel may be required (approximately 30% of the time) for office visits, meetings, or events

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.