Customer Support Team Lead
Virtual Vocations Inc
Leading the Customer Support function in a fast-growing iGaming environment, the full-time Customer Support Team Lead will develop a high-performing VIP team, define key performance metrics, and ensure service quality across customer interactions. Key responsibilities Scale and manage the VIP Customer Support team to align with company growth and operational goals Define and drive key performance metrics, including CSAT, FRT, SLA, and productivity Analyze operational and customer data to implement actionable improvements and enhance the customer experience Required qualifications 5+ years of experience in Customer Support or similar customer-facing roles 1+ year of experience in a Team Lead or similar leadership position Strong analytical skills with experience using customer support performance metrics Experience collaborating with Product, Operations, CRM, or Account Management/VIP teams Upper-Intermediate English level (written and spoken) for communication within an international team
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Support Team Lead in United States vacancy
- ...Job Description Job Description Customer Support Team Lead Accelerate Performance. About CAI Software CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers...SuggestedFor contractorsLocal areaWorldwideShift work
eProductivity Software
Utah County, UT28 days ago - ...Overview Join our Sweet Epic Travels dynamic team as a Remote Customer Support Team Lead, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for...SuggestedRemote workWork from homeFlexible hours
Sweet Epic Travels
Las Vegas, NVmore than 2 months ago $31.1 - $49.7 per hour
Customer Support, Team Lead Join to apply for the Customer Support, Team Lead role at Zillow . About The Team Zillow’s Customer Support team is dedicated to delivering exceptional service and support to our customers. As a Team Lead, you’ll help foster a collaborative,...SuggestedHourly payLive inLocal areaRemote workShift work- Umbrella BPO is seeking a Customer Support Team Lead in the United States. This role involves supervising a team of customer support specialists, handling escalated customer inquiries professionally, and driving process improvements. Candidates should have at least 3 years...Suggested
- A leading real estate platform is looking for a Customer Support Team Lead to empower advocates and drive improvements in customer experience. This remote role requires at least two years of customer service experience and confidence in supporting frontline staff. Responsibilities...SuggestedRemote job
- Empower is seeking an overnight Customer Support Manager in the United States to lead a remote team of 4-6 agents reporting to the VP of Customer Experience. The shift is 12 AM-8 AM EST with weekend coverage, and training hours will follow during standard business hours...Remote workShift workNight shiftWeekend work
- Customer Service Support Lead Mountain West Bank is seeking a Customer Service Support Lead. The Customer Service Support Lead is responsible for... ...customer service environment. Demonstrated ability to lead teams in a fast-paced, customer-focused environment. Demonstrates...Hourly payFull timeTemporary workPart timeWork at officeLocal areaVisa sponsorshipWork visaMonday to Friday
$121k - $151k
...iterating. If you’d like to work in a supportive, entrepreneurial environment,... ...in our product and in our team.Our ValuesIf this sounds like... ...fit right in.The Opportunity Customer expectations are evolving... ...our Customer Support Solutions Lead, you'll partner closely with the...Casual workWork at officeLocal area- OverviewMI seeks a Mission Support Team Lead to support a Customs and Border Protection program. The Senior Business Management Team Lead will provide leadership and oversight across the business management division for a large, complex CBP program supporting mission-critical...For contractors
$5,750 - $6,300 per month
...Job Title : Remote Customer Support Coordinator Monthly Pay : $5,750 - $6,300 USD per month Summary: The Remote Customer Support... ...and routine updates to customers. Coordinate with internal teams to support customer needs. Update customer-support and CRM...Full timeRemote workWork from homeTalentoma
Louisiana, MO1 day ago- ...Leading the customer support team, the full-time Customer Support Lead will manage operations, enhance service quality, and drive technical problem-solving in a fully remote environment. Key responsibilities Manage and develop the customer support team, focusing on performance...Full timeRemote work
Virtual Vocations Inc
United States4 days ago $120k - $160k
...Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers... ...have direct reports, but management skills over our T2 and T1 teams are an important part of the role. You'll handle our most...Work at officeFlexible hourscardless
San Francisco, CA1 day ago$65k - $75k
...to learn more. Base pay range $65,000.00/yr - $75,000.00/yr Customer Support Team Manager Must apply on our website at: Shift: 8am-5PM EST, Monday... ..., training, and support. -Record daily metrics. -Take the lead in setting up and overseeing tracking processes to ensure...Full timeTemporary workWork at officeRemote workWorldwideMonday to FridayShift work2 days per week3 days per weekNursing CE Central
Dallas, TX4 days ago$30 - $35 per hour
A leading customer service provider is seeking a Remote Customer Support Manager to oversee its support operations. You will manage a remote team, drive customer satisfaction, and enhance service delivery. The ideal candidate has proven leadership experience, excellent...Remote workFlexible hoursSales Match
Stockton, CA2 days ago- A travel support company is seeking a motivated Customer Service Coordinator who will assist clients with travel-related questions and ensure a positive experience. Responsibilities include providing guidance on travel options, managing reservations, and maintaining clear...Full timePart timeRemote work
Enchanted Horizons Travel
Polson, MT4 days ago - ...Managing the full life cycle of customer support requests, the full-time salaried Customer Support Coordinator will respond to inquiries, resolve issues, and mentor team members in a remote environment. Key responsibilities Respond to customer requests and inquiries within...Full timeRemote work
Virtual Vocations Inc
United States4 days ago - ...in the United States is seeking a motivated Customer Service Coordinator. This role will be pivotal in providing travel support and ensuring clients have a positive experience... ...and full-time opportunities, fostering a positive and team-oriented culture. #J-18808-LjbffrFull timePart timeRemote workFlexible hours
Enchanted Horizons Travel
United States1 day ago $57.81k - $77.9k
...adults and children. About the Role We are seeking a Clinical Team Lead to oversee our Enhanced Services team. In this role, you will... ...leader with a passion for mental health advocacy and community support, we want to hear from you! Conduct and oversee client...Full timeTemporary workTrue Team Medical
Murphy, NC28 days ago- .... You also become part of two leading, world-renowned universities the... ...Michigan Language Assessment team is diverse, dynamic, and... ...strengthening a culture of inclusion, support, innovation, adaptability,... ..., visit us at .Job SummaryThe Customer Service Team Lead is responsible...
$90k - $140k
Cleveland, OhioCustomer Success - Customer Success Managers /Full-Time /... ...BrightEdge BrightEdge is a leading enterprise SEO and content... ...collaborative, curious, and supportive environment where smart ideas... ...differentiator for us in the market. With teams dedicated to onboarding,...Full time$19 per hour
Customer Operations CoordinatorWappingers Falls, NY | On-Site | Monday... ...Operations Coordinator to support customer accounts, order processing... ..., dependable, and team-oriented attitudeComfortable learning... ...TEKsystems Global Services We’re a leading provider of business and...Permanent employmentContract workTemporary workWork at officeMonday to FridayShift workNight shift$107.5k - $204.5k
...problems. With our three market leading businesses, world-class... ...spectral imaging sensors and ground support systems, employed by the U.S.... ...Section Manager to lead a team of intermediate to... ...a good relationship with key customers, and responds to escalated complaints...Full timeContract workTemporary workWork experience placementWork at officeLocal areaRemote workWork from homeWorldwideRelocationRelocation packageFlexible hoursShift work$20k
...AR & Customer Support Coordinator Batavia, OH About Maddox Maddox is the nation's leading provider of electrical transformers to the commercial and industrial market, with... ..., competence, and integrity from our team. Discover more at: MaddoxTransformer YouTube...Full time- ...Customer Support Coordinator (Remote) We are seeking a Remote Customer Support Coordinator in the Minneapolis area to assist clients with... ...Access to training, tools, and ongoing mentorship Supportive team environment Opportunity to build professional skills in customer...Remote jobFor contractorsFlexible hours
- ...Administrative Support Teledyne Battery Products is dedicated to every employee and customer's success. Innovation that matters - for our... ...decisions? As one of the leading manufacturers in producing high... ...Support business development team by feeding customers to our partners...Minimum wageWork experience placementLocal area
- ...Lead, Support, and Keep Our Technical Operations Running Smoothly Do you excel at guiding others, answering tough technical questions... ...a tech-savvy, detail-oriented professional to lead our customer service team while coordinating all RMA operations at our Lincoln,...Casual workLocal area
- ...Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for...Permanent employmentContract workWork at officeLocal area
- ...Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located... ...Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal...Work at officeFlexible hours
- ...Customer Support Coordinator At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future... ...Coordinators (SPC), schedulers, and technical teams to prepare service events (resources...Temporary workWork at officeLocal areaWork from home
- ...Job Description Job Description Customer Support & Quotes Coordinator Xico Lighting – Architectural Lighting Manufacturer Woburn,... ...organized. Work well behind the scenes supporting a larger team. Are comfortable asking questions when information is missing...Work at office
Xico Lighting
Woburn, MA28 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Team Lead. Be the first to apply!
Related searches
- customer success lead United States
- customer success team lead United States
- customer service team manager United States
- customer experience team leader United States
- customer service coordinator United States
- customer service team lead United States
- customer operations coordinator United States
- customer success coordinator United States
- customer experience lead United States
- IT support lead United States