Property Administrative Assistant

Job Description

Overview: The Property Administrative Assistant works alongside the Property Manager to support the daily operations of commercial properties and retail centers throughout the Raleigh market. This position serves as a key point of contact for tenants and vendors while providing administrative support for property operations, tenant relations, work order management, and project coordination. The ideal candidate is organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment.

This is a FULL-TIME, hourly position that is required to work out of our property management office.

Specific Duties and Responsibilities:

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• Communicate professionally and effectively with tenants, vendors, and internal team members.
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• Respond to tenant requests promptly and ensure timely follow-up and resolution.
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• Create, monitor, and update work orders through the property management system.
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• Assist with tenant service requests and maintain accurate documentation of communications and completed work.
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• Prepare and distribute monthly tenant invoices, account statements, notices, and other property-related correspondence.
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• Maintain tenant files, lease documentation, certificates of insurance, service contracts, and other property records.
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• Coordinate vendor scheduling for maintenance requests, tenant improvements, and small projects.
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• Assist with tenant upfit projects by obtaining proposals, scheduling vendors, and tracking project progress.
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• Work closely with the Property Manager to support tenant move-ins, move-outs, and lease administration activities.
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• Maintain organized electronic and physical filing systems.
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• Assist with maintaining office supplies, equipment, and general office organization.
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• Become proficient in AppFolio, Google Workspace, and other company systems.
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• Support special projects and perform additional duties as assigned.
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Education and Experience:

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• Associate degree in Business Administration, Real Estate, Accounting, or related field preferred.
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• Minimum of 2 years of administrative, customer service, office management, or property management experience preferred.
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• Prior commercial real estate or property management experience strongly preferred.
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• Experience with AppFolio or similar property management software preferred.
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• Strong working knowledge of Google Workspace applications.
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• Excellent written and verbal communication skills.
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• Strong organizational, time management, and follow-through skills.
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• Ability to manage multiple tasks and priorities while maintaining attention to detail.
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