Customer Support Technician

Roles/Responsibilities:

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.

• Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).

• Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.

Mandatory Skills:

1. High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
2. 0 1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
3. Ability to quickly learn new systems in a fast-paced environment.
4. Strong problem-solving, analytical thinking, and adaptability.
5. Able to manage multiple priorities and work independently or in a team.
6. Effective under pressure, with strong organizational and time-management skills.
7. Entry-level Tier 1 role supporting low- to medium-complexity issues.
8. Works under general guidance from senior IT staff, following documented procedures and checklists.